VP, Treasury - Payment Systems Product Manager

About the role

This role is for a Product Manager within our Payment Hub program. The Payment Hub is a collection of systems and activities that support Synchrony’s backend payment processes, including transactional activity across the enterprise such as cardholder and retail deposit activity.

The ideal candidate will have a strong Agile project management background with a focus on payment systems, products, and processes, and a proven track record of understanding payments operations, leading matrixed project teams, building systems supported by strong governance and controls, and delivering projects on time and within budget.

Responsibilities

• Drive the vision and roadmap of innovative new capabilities to keep the business as an industry leader in the space while owning the product Objectives and Key Results (OKRs).
• Serve as a subject matter expert for owned product(s) with deep expertise including but not limited to features, functionality, and customer journey.
• Manage, prioritize, and track implementation of features within the program backlog, ensuring focus on features with maximum value aligned with product strategy and enterprise goals.
• Collaborate with subject matter experts across the enterprise to document current and future state end-to-end payment processes, set product vision, identify business requirements, and define acceptance criteria. Facilitate process mapping sessions as needed.
• Identify and document deliverables, dependencies, and risks.
• Understand industry insights, intel, and market analysis. Accountable for research, analysis, and business case development of new products or components.
• Actively collaborate with scrum teams to clarify business requirements, remove roadblocks, and gain alignment around feature or product strategy.
• Oversee user acceptance testing, set quality standards for delivery, and develop test plans. Participate in team agile ceremonies to validate quality, document testing outcomes, and provide feedback to improve team processes.
• Lead and execute change management strategies across the value chain, including product release plans and setting expectations for delivery of new functionalities.
• Align with critical partners such as Operations, Technology, Accounting, Compliance, and Risk. Lead program updates and prepare program status updates.
• Perform other duties and/or special projects as assigned.

Requirements

• Bachelor's degree OR in lieu of degree, a high school diploma/GED and 10+ years of Product Management experience.
• 7+ years of payment systems, treasury, or product management-related experience.
• Ability and flexibility to travel for business as required.

Qualifications

• 3+ years of experience leading software development projects.
• Experience with Synchrony’s payment products and processes.
• Experience in the banking/credit card industry.
• Experience with various payment methods and treasury systems.
• Strong Agile experience, preferably in product management.
• Demonstrated ability to manage complex initiatives and projects in a matrixed, high-speed, and quickly changing business environment.
• Ability to develop strong working relationships, influence others, and build consensus across varying business needs.
• Demonstrated strong quality/process improvement experience with relevant examples that improved business performance and customer experience.
• Advanced problem-solving skills with the ability to develop innovative solutions in a fast-changing, virtual environment.
• Ability to communicate moderate to complex ideas, issues, and designs in clear and easy-to-understand ways.
• Ability to synthesize disparate and/or complicated requirements into cohesive product features.
• High energy, self-motivated, with strong communication skills (verbal and written).

Pay

The salary range for this position is $130,000 - $210,000 USD annually and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based on work experience, skill level, or knowledge. Salaries are adjusted according to market in CA, NY Metro, and Seattle.

Schedule

At Synchrony, our way of working allows you the option to work from home near one of our Hubs or come into one of our offices. You will be required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities such as regular business or team meetings, training, and culture events. Field Sales and some Commercial team roles may have varied location requirements based on partner obligations or preferences.

Eligibility Requirements

• You must be 18 years or older.
• You must have a high school diploma or equivalent.
• You must be willing to take a drug test, submit to a background investigation, and submit fingerprints as part of the onboarding process.
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.
• All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).
• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.