VP, Technology Change Management

Key Responsibilities

• Lead the end-to-end strategy for change management and enablement supporting Sales & Services CRM and AI/analytics initiatives.
• Develop and execute strategies to position, promote, and drive adoption of technology products across Sales and Services.
• Conduct comprehensive impact analyses, assess change readiness, and partner with key stakeholders and business partners.
• Work with key OC and OC-1 leaders as a trusted advisor across GTS, GBS and GS&D to prioritize technology initiatives and serve as a central point of contact for technology priorities.
• Help define technology process workflows to enable sales processed via technology capabilities.
• Develop and execute enablement frameworks, training programs, and learning solutions to drive adoption and maximize user capability, in partnership with BU Ops and L&D.
• Partner with the Corporate Communications team to create and deliver integrated communication and engagement strategies to inform, align, and inspire stakeholders at all levels.
• Establish measurement frameworks to track adoption, proficiency, and business impact; leverage feedback loops to drive continuous improvement.
• Oversee user support, design tech hypercare processes, and analyze support ticket trends to improve user experience.
• Serve as a trusted advisor to the SVP and GSST/GSSO leadership, supporting strategic planning and cross-functional initiatives.
• Foster a culture of simplification, business agility, and innovation, leveraging AI and analytics to streamline workflows and enhance productivity.
• Lead, mentor, and develop a high-performing team across Change Management, Communications, and Enablement.

Required Qualifications & Experience

• Experience: 10+ years’ progressive experience in business operations, transformation, enablement, or technology change management, with a proven track record of leading large-scale organizational change and enablement initiatives.
• Leadership: Demonstrated experience managing cross-functional teams and initiatives; front-line managerial experience in Sales or Service roles preferred.
• Change & Enablement Expertise: Knowledge of change management and enablement principles, methodologies, and tools (e.g., Prosci, ADKAR, Kirkpatrick); proven ability to manage complex change and capability-building programs.
• Product Marketing: Experience developing and executing strategies to position, promote, and drive adoption of technology products or initiatives.
• Project & Program Management: Exceptional project/program management skills; ability to manage ambiguity and drive results in a dynamic environment.
• Communication: Outstanding written and verbal communication skills; ability to craft and deliver executive-level messaging and facilitate alignment across diverse audiences.
• Collaboration: Strong business partner with the ability to influence and build consensus across functions and levels.
• Executive Presence: Adept at leading strategic conversations with senior leaders and external partners.
• Intellectual Curiosity: Demonstrates curiosity, agility, and a passion for continuous improvement.