VP, Solution Architect - Marketing Engineering

About the role

Synchrony is more than a financial services company, we’re a team of passionate innovators committed to delivering best-in-class solutions that support millions of customers across the U.S. With a bold focus on technology, data, and digital innovation, we create meaningful experiences that simplify lives and enable financial wellness.

Responsibilities

• Collaborate with business and IT teams to understand requirements, ensure solutions adhere to standards, and deliver on schedule.
• Partner with multiple IT teams to develop high-availability, high-performance solutions that comply with organizational security and standards.
• Oversee the build and ongoing management of Marketing and Martech applications.
• Communicate regularly with business and technology leaders, providing status updates, dashboards, and solution reviews.
• Manage diverse IT technologies and priorities across multiple teams using Agile methodologies.
• Maintain comprehensive process and documentation standards, including design documentation, coding, testing, and code reviews.
• Implement proactive monitoring to minimize or prevent application impact. Provide 24x7 on-call escalation support as needed.
• Identify opportunities for automation, system improvements, and simplifications in engineering solutions.
• Maintain a passion for knowledge, continuously learning emerging technologies including AI/ML/Gen AI.
• Leverage GenAI tools to enhance deliverables and efficiency as required.
• Evaluate SaaS platforms’ AI capabilities and drive integration strategies using experience, Synchrony standards and industry best practices.
• Influence Agile development teams throughout all phases of the scaled Agile lifecycle.
• Lead Continuous Integration and Continuous Delivery (CI/CD) strategies leveraging, Bitbucket, CloudBees, Jenkins, and uDeploy tools.
• Collaborate with train and Agile team leaders to ensure delivery at every Program Increment.
• Mentor and guide team members at all levels, influencing upward, downward, and laterally.
• Ensure compliance with Synchrony’s architecture, security, and technology standards.
• Contribute to defining and maintaining future-state technology architecture and application modernization roadmaps.
• Define and enforce Non-Functional Requirements, including performance, security, reliability, scalability, usability, maintainability, and portability.
• Analyze production issues, troubleshoot effectively, identify root causes, and implement solutions.
• Stay current on emerging technologies, open-source projects, and programming languages.
• Work with third-party vendors to develop or integrate software into company products.
• Coach and mentor engineering leads to enhance their technical expertise and leadership abilities.
• Perform additional duties and special projects as assigned.

Qualifications

• Bachelor’s Degree with 8+ years of system engineering experience, or High School Diploma/GED with 12+ years of skilled system engineering experience.
• Excellent verbal and written communication, analytical, problem-solving, and collaboration skills.
• Minimum 5 years designing scalable applications.
• At least 3 years of leadership experience managing teams.
• Minimum 3 years working with Marketing solutions and SaaS platforms across Martech and AdTech.
• Proven experience integrating AI tools, building AI-driven solutions, and using AI tools.
• 4+ years managing high-availability technology solutions, including APIs across Java and other platforms, utilizing monitoring tools and dashboards.
• At least 2 years specializing with Martech/AdTech platforms.
• Strong critical thinking, creativity, and problem-solving capabilities.
• Ability to communicate complex technical concepts clearly to business and client stakeholders.
• Ability and flexibility to travel for business as required.

Desired Characteristics

• Experience with Java, Oracle, Apache, and other application servers across Linux, Unix, Windows, PCF, and AWS environments.
• Strong initiative, motivation, and communication skills.
• Familiarity with DAM, Preference and Consent management, CDP, Email, and SMS activation platforms is a significant plus.
• Expertise in continuous integration and delivery environments.
• Proficient with monitoring tools such as New Relic and Splunk for production support.
• Knowledge of JSON, REST, and GraphQL-based web services.
• Experience with financial or banking applications support and development preferred.
• Excellent interpersonal skills to influence clients, teams, management, and external stakeholders.
• Strong written and oral communication, analytical, and problem-solving skills.
• Relevant certifications in architecture, cloud platforms, or Agile methodologies are advantageous but not mandatory.

Benefits

Our benefits and rewards reflect our culture and our values. We listen closely to our employees and continuously evolve how we support them. Putting people first means empowering you to bring your best self to work every day.

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities such as business or team meetings, training and culture events.

Investing in You

We believe in investing in our employees. We offer a competitive salary range, an annual bonus based on individual and company performance, and a variety of benefits designed to support your well-being and career growth.

Our Locations

Our locations include Virtual Hubs and Physical Hubs in the United States and International locations.

Employee Resource Groups (ERGs)

More than 50% of our workforce is actively engaged with our 8 Employee Resource Groups (ERGs). These groups are open for everyone to join, regardless of level, background, or life experiences, so all employees can have the opportunity to be passionate about their interests while fostering connections and driving meaningful initiatives at work. Their ideas turn into actions through passion and help Synchrony be a place where everyone feels welcomed, valued and accepted.

Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

Legal Authorization to Work

Eligibility Requirements: You must be 18 years or older, have a high school diploma or equivalent, be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process, and be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Our Commitment

When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.

Our Way of Working

We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. You will be required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities such as regular business or team meetings, training and culture events.