VP Site of Care Strategy and Operations

Key Responsibilities

• Lead the development and execution of a multi-year site-of-care strategy designed to support appropriate access, operational readiness, and a consistent treatment experience with focus on evolution of existing Vyepti Infusion Network (VIN).
• Identify, prioritize, and address operational barriers that may affect speed to therapy, site readiness, care coordination, and treatment continuity.
• Evaluate site-of-care strategy and operations based on objective factors such as geographic access, capacity, capabilities, patient and provider experience, payer considerations, quality standards, operational feasibility, and compliance requirements.
• Identify and align all required resources – internally and externally – to ensure effective and seamless achievement of goals, plans and critical initiatives.
• Collaborate with marketing, market access, patient services, medical, legal, compliance, data analytics, and field leadership to align on a single site-of-care agenda.
• Translate site-of-care insights into strategic choices, operational priorities, and execution plans that support brand and franchise objectives in a compliant manner.

Site of Care and Hub Operations & Excellence

• Develop and maintain operating standards, playbooks, workflows, and governance processes that support effective coordination across sites of care and external service providers.
• Provide leadership and oversight of the operations team who oversee day-to-day tactics by establishing and monitoring program goals and key performance indicators to ensure effective functioning.
• Measure customer satisfaction with sites of care and patient support and propose solutions to make improvements where necessary (in consultation with Marketing and Sales).
• Lead initiatives focused on site readiness, education, infrastructure, operational consistency, and care pathway coordination.
• Identify opportunities to simplify or improve treatment-process steps, reduce operational friction, and support a more predictable patient and provider experience.
• Serve as a senior escalation point for site-of-care operational issues, working cross-functionally to resolve barriers efficiently and appropriately.
• Partner with data and analytics teams to identify trends, surface issues requiring intervention, and inform continuous improvement.

External Partner & Vendor Management

• Manage strategic relationships with appropriate external partners, vendors, and service providers involved in supporting site-of-care initiatives and ensuring cohesive approach to patient support.
• Lead the team responsible for leading vendor and business partner assessments, including RFP participation, selection input, onboarding, and ongoing oversight.
• Work with Legal, Compliance, Contracting, and Procurement to ensure external arrangements are structured and managed consistent with applicable laws, regulations, company policies, fair market value principles, and legitimate business needs.
• Lead the team responsible for monitoring external partner performance against contracted service obligations, operational standards, SLAs, and compliance requirements.
• Support disciplined governance forums with external partners focused on operational performance, service quality, issue resolution, and continuous improvement.

Commercial Leadership & Cross-Functional Execution

• Provide strategic direction and execution guidance for customer-facing teams as they engage appropriate stakeholders on site-of-care barriers, resources, education, and operational considerations.
• Lead complex and innovative projects in a fast-moving commercial environment, establishing vision, direction, priorities, and measurable execution milestones.
• Partner with internal stakeholders to develop solutions that support patient experience initiatives while maintaining appropriate separation from clinical decision-making and patient choice.
• Represent site-of-care strategy and performance to senior leadership, including insights, operational progress, risks, resource needs, and business implications.
• Exercise disciplined budget stewardship for site-of-care initiatives, ensuring resources are deployed against legitimate business needs, access objectives, operational priorities, and appropriate measurable outcomes.