VP Salesforce & Provider Technology

About the role

This pivotal executive leadership position at Highmark/enGen is entrusted with driving the strategic vision, product ownership, and enterprise-wide execution for our highly critical Salesforce ecosystem and the comprehensive Provider IT strategy.

Responsibilities

• Perform management responsibilities to include, but not limited to involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity.
• Plan, organize, staff, and manage the day-to-day operations of the team; develop and implement policies and programs as necessary; manage to assigned budgets.
• Strategic Leadership & Product Ownership for Salesforce and Provider IT
  • Provide visionary leadership, strategic direction, and overall product ownership for the Salesforce and Provider IT portfolios.
  • Define and evolve comprehensive technology roadmaps, architectural strategies, and innovation initiatives that anticipate future customer needs, leverage leading-edge technologies, and align with enGen's market strategy.
  • Own and drive product development for enterprise-wide solutions within these domains, ensuring alignment with current development and operational quality frameworks.
• Operational Excellence, Technology Strategy & Modernization
  • Define, evolve, and implement the comprehensive technology strategy, operating model, tools, and standards for Salesforce and Provider IT.
  • Modernize delivery practices (e.g., agile, hybrid), ensure scalability, reliability, and security of platforms, and establish necessary IT service operating models and processes to meet client needs.
  • Ensure the implementation and adherence to relevant government regulations, mandates, and process improvement initiatives.
• Enterprise Delivery Excellence & Governance
  • Drive and continuously elevate enterprise delivery excellence across all strategic and operational initiatives within Salesforce and Provider IT.
  • Establish and enforce robust portfolio and program governance models that ensure consistent execution discipline, transparent reporting on outcomes, value realization, and proactive management of risks and dependencies.
  • Serve as a trusted advisor to executive leadership on delivery readiness, critical decision points, and the effective execution of large, complex, cross-business unit programs.
• Business & Client Partnership and Relationship Management
  • Cultivate and strengthen strategic relationships with key Sr. business stakeholders, product management, and external clients to understand their evolving needs and drive the overall strategy and execution of transformational activities within the Salesforce and Provider IT ecosystems.
  • Act as a primary liaison, translating business objectives into feasible and impactful technical solutions, and ensuring that customer-centric roadmaps are translated into well-sequenced delivery plans that maximize business value.
• Financial Stewardship & Value Realization (P&L Accountability)
  • Maintain full profit and loss (P&L) accountability for the Salesforce and Provider IT product areas and associated services.
  • Manage substantial budgets, quarterly forecasts, and resource allocation, actively seeking opportunities for profitable growth.
  • Partner with Finance and Product Management to enhance business case rigor, funding governance, and post-implementation value tracking, ensuring that investments deliver measurable ROI and support enterprise prioritization decisions with data-driven insights.

  Qualifications

  • Required: Ten years with technology products and service management, ten years with product management, project/program management and continuous improvement framework, five years of driving transformational change, leading teams, developing talent and building relationships', seven years of management and/or leadership role, five years of experience with Salesforce.
  • PREFERRED: Five years with complex initiatives in consulting, healthcare or insurance industries, five years with agile development techniques and tools.

  Skills

  • External customer relationship management
  • Advocate for change in ever-changing environment
  • Healthcare/Healthcare IT
  • Relationship management throughout customer life-cycle
  • Demonstrated culture change leadership skills to enable organizational transformation
  • Demonstrated inspirational leadership skills to create high level of employee engagement and commitment
  • Demonstrated strategic thinking and ability to influence innovation to establish and execute planning process
  • Demonstrated ability to develop and maintain strong working relationships with colleagues at different levels of the business and IT organizations, including the most senior levels within the enterprise.
  • Demonstrated strong capabilities regarding negotiation and influence
  • Demonstrated strong expertise in product management and project management processes

  Education

  • Required: Bachelor’s degree in Computer Science, Engineering or related technical field.
  • PREFERRED: Master’s Degree in Computer Science, Engineering or related technical field.