VP, Sales & Service

Role Overview

In this role, you will provide strategic leadership to a cross-functional pod, driving revenue growth, operational excellence, and client satisfaction. You will oversee sales performance, manage key member relationships, and lead initiatives to enhance the overall Wheels Up client experience.

Key Responsibilities (Essential Functions)

• Establish strategic plans and objectives focusing on organic and inorganic growth
• Develop and implement sales strategies to expand market share and achieve organizational goals
• Ownership of sales targets for specified business unit or region
• Forecasting, pipeline management, and reporting to executive leadership
• Lead a pod of cross-functional team members with full accountability for client satisfaction, retention, and profitability
• Coach, mentor, and develop team members to ensure high performance and professional growth
• Build and maintain strong relationships with members, proactively managing re-deposits, upsells, and renewals
• Convert qualified leads into new Wheels Up members through consultative selling and relationship development
• Serve as the primary client contact for high-touch service, including onboarding, trip planning, and post-flight follow-up
• Collaborate with Client Support and Trip Support to resolve day-of-travel issues and ensure seamless execution

Qualifications

• Proven experience in relationship management, account management or client services
• Strong strategic sales background with a track record of meeting or exceeding quotas
• Excellent communication, leadership and interpersonal skills
• Minimum of 10-15+ years of sales leadership and/or relationship management experience required
• Bachelor’s degree or equivalent experience preferred
• Proven enterprise sales leader with deep experience hunting, converting and growing corporate and consulting relationships at strategic level
• Strong "hunter" mentality with a demonstrated track record of opening new business, building pipelines, and driving revenue growth in complex sales environments
• Existing relationships and credibility within the corporate travel, consulting, aviation, luxury service, or enterprise partnership space preferred
• Travel 50%

The Extras We Value (Preferred Requirements)

• Experience in private aviation, luxury services, or high-net-worth client management
• Familiarity with CRM systems and sales engagement tools
• Strategic thinker with a persuasive, client-first mindset
• Ability to adapt quickly and solve problems in a fast-paced environment

Physical Requirements

• Standard office and computer usage required
• Occasional travel or client meetings may be expected

What We Offer

• Salary Range & Benefits
• At Wheels Up, we believe in fair compensation based on experience, skills, and qualifications. The yearly compensation for this role ranges from $110,000 to $130,000 + commission, depending on a variety of factors.
• We don’t typically start individuals at the top of the salary range; your place within the range is based on what you bring to the table.
• Additionally, you will be eligible for an incentive program (commission), which rewards individual and organizational performance.
• We also offer a range of benefits designed to support your well-being and personal life, including:
• Tuition Reimbursement
• Competitive 401(k)
• Comprehensive Medical, Dental, and Vision Insurance
• Complimentary access to mental health and wellness counseling through Spring Health
• Financial planning assistance
• A variety of additional programs and services in support of your total well-being

Equal Employment Opportunity

We are committed to a policy of equal employment opportunity for applicants and employees. It is our policy to apply recruiting, hiring, training, promotion, compensation and professional development practices and make all other employment decisions without regard to actual or perceived race, color, religion, sex, national origin, age, disability, pregnancy status, genetic information, or any other characteristic protected by federal, state or local laws, regulations or ordinances.