VP Program Manager

Job Responsibilities

Lead complex programs from planning through delivery, defining scope, timelines, ownership, risks, dependencies, and success measures
Translate strategic priorities into actionable workplans, operating cadences, and executive-ready updates
Align cross-functional partners to resolve blockers, manage trade-offs, and maintain delivery momentum
Establish governance routines that improve prioritization, execution discipline, and accountability
Create and maintain project artifacts including plans, status reports, decision logs, and issue trackers
Drive launch and implementation readiness by coordinating partners, milestones, and risk mitigation plans
Communicate clearly with stakeholders to set expectations, surface decisions needed, and keep updates concise and action-oriented
Track outcomes using milestones, risks, and key performance indicators (KPIs) to support decisions and continuous improvement

Required Qualifications, Capabilities, And Skills

• 5+ years of experience in program management, project management, product operations, business management, or strategy execution
• Demonstrated experience leading cross-functional programs with multiple workstreams and senior stakeholders
• Strong executive communication skills, including synthesizing complex topics into clear updates, recommendations, and decision points
• Strong organizational skills, including the ability to create structure, manage ambiguity, and drive follow-through
• An analytical approach to program execution, including experience using metrics, milestones, risks, and status reporting
• Experience managing dependencies, issues, timelines, and stakeholder expectations across teams
• Ability to influence without direct authority and build trusted relationships across business, product, technology, design, analytics, operations, risk, legal, compliance, and controls
• Proficiency with standard business tools and comfort creating polished, executive-ready materials
• Experience operating in regulated or risk-based environments
• Experience with customer experience, benefits, rewards, servicing, or engagement capabilities
• Experience supporting product teams through launches, delivery management, product operations, or transformation initiatives
• Experience using automation, data visualization, or reporting tools to improve tracking, insights, and decision-making
• Ability to mentor teammates, promote best practices, and support a culture of learning and accountability

Preferred Qualifications, Capabilities, And Skills

• Experience in financial services or customer-facing digital products
• Experience with customer experience, benefits, rewards, servicing, or engagement capabilities
• Experience supporting product teams through launches, delivery management, product operations, or transformation initiatives
• Experience using automation, data visualization, or reporting tools to improve tracking, insights, and decision-making
• Ability to mentor teammates, promote best practices, and support a culture of learning and accountability

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.