VP - Pet Partners and Digital Experience

About the role

This pivotal role drives Synchrony’s Health and Wellness growth goals by leading strategic solutions and expanding the pet market portfolio. The position involves working with external partners and cross-functional teams to identify revenue opportunities and deliver growth initiatives for the pet business vertical across CareCredit, including coordination with pet insurance partnerships.

Responsibilities

• Drive commercialization (accounts, transactions) by serving as relationship lead for key ISV and digital partners
• Source and negotiate partnership agreements directly with pet software and eCommerce partners; obtain IRSC approval and own partnership growth initiatives
• Collaborate with Pet leadership, H&W ISV team, Business Development, Ventures, and Strategy to build a pipeline of prospective software integrations and eCommerce partnerships, as well as new product opportunities for existing partners
• Liaise with Vet CD team to provide subject matter expertise for large and mid-size partners interested in or already utilizing ISV workflow integrations
• Collaborate with marketing to test DTC acquisition opportunities via eCommerce partners
• Work cross-functionally and enterprise-wide to support growth through new market opportunities, products, and partnerships to enhance Synchrony’s position in the pet industry
• Engage, influence, and coordinate prioritization of business objectives and IT development
• Track and report performance: Establish KPIs (pipeline, integrations delivered, activation/adoption, volume/revenue, partner health/NPS) and provide regular executive updates and recommendations
• Perform other duties and/or special projects as assigned

Requirements

• Bachelor’s Degree in a related field (healthcare or business) and 10+ years of experience in strategic partnerships, business development, product partnerships, or ecosystem/channel leadership, ideally within healthcare, fintech, payments, or lending; OR a high school diploma/GED and 13+ years of equivalent experience
• Demonstrated collaboration, project management, problem-solving, quantitative, and qualitative analysis skills
• Understanding of payments, B2B practice workflow tools, and how integrations drive distribution
• Ability to source, evaluate, and negotiate complex partnership agreements, including commercial terms and joint go-to-market plans
• Strong critical thinking skills with an ability to creatively develop solutions that address client needs
• Experience leading and developing high-performing teams, with a track record of delivering measurable partner-led growth
• Highly organized operator with strong program management skills and the ability to manage multiple workstreams in a fast-paced environment
• Strong analytical and financial acumen; ability to build business cases, size opportunities, and manage to KPIs
• Expected to travel 25-50% based on partner/conference schedules
• Ability and flexibility to travel for business as required

Qualifications

• Advanced degree/MBA preferred
• Experience launching new initiatives and/or products to drive business growth
• Strong overall knowledge of consumer lending, including IT, Operations, Marketing, Risk, and Finance
• Established leadership acumen: Superior influencing and negotiating ability, with strong organization and project management expertise
• Creative problem solver: Deriving cohesive and insightful solutions from disparate information, including both quantitative and qualitative inputs, to meet business objectives
• Excellent communicator: Leading effective and efficient meetings, creating and delivering executive-level summary reports and presentations, and tailoring communications to the audience
• Highly relational: Engaging and influencing at all levels within the organization, through sound conflict-resolution skills, proven collaborative talent, and purposeful storytelling
• Working knowledge of integration models, SYF product suite, and technology concepts (APIs, Agile) and ability to partner with ISV team and product/engineering/architecture teams to translate commercial goals into business requirements
• Pet industry experience

Pay

The salary range for this position is $110,000 - $185,000 USD annually and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based on work experience, skill level, or knowledge. Salaries are adjusted according to market in CA, NY Metro, and Seattle.

Schedule

This role offers flexibility with the option to work from home near one of Synchrony’s Hubs or come into an office. You will be required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities such as regular business or team meetings, training, and culture events. Field Sales and some Commercial team roles may have varied location requirements based on partner obligations or preferences.