VP Operational Excellence

About the Role

The VP Operational Excellence is responsible for driving enterprise-wide performance improvement and organizational excellence through process optimization, advanced analytics, and data-driven decision making. This role leads the design and delivery of the operational excellence improvement portfolio that improves cost efficiency and the member experience.

Responsibilities

• 30%: Define and lead the enterprise operational excellence strategy, multi-year roadmap, financial & service goals, and a team of LSS Belts and Process analysts to deliver financial and service outcomes. Lead continuous improvement of the operational excellence capability including methodologies, tools, and resources.
• 25%: Own the enterprise improvement portfolio ensuring the delivery of measurable outcomes. Lead prioritization, funding, tracking, and governance routines to deliver operational excellence. Prepare and deliver executive-level reporting and dashboards to communicate capability and portfolio progress. Leverage data and analytics to perform opportunity identification and inform prioritization.
• 20%: Lead or support the design and optimize the enterprise target operating model, end-to-end business processes, KPIs, and roles to support the delivery of strategic objectives, improve financial performance, and optimize the member experience.
• 15%: Lead or support enterprise change management efforts to ensure successful adoption of operational excellence initiatives, including stakeholder alignment, communication strategies, training, and reinforcement mechanisms.
• 10%: Serve as a trusted advisor to executive stakeholders, facilitating alignment on priorities, driving adoption of new ways of working, and ensuring accountability for results through clear communication, governance, and visible performance outcomes.

Requirements

• Bachelor’s degree
• Minimum 7 years of direct experience
• Minimum 2 years in a supervisory leadership role
• Certified Lean Six Sigma Black Belt
• Strong background in Operational Excellence, Lean Six Sigma, or structured problem-solving methodologies
• Experience with formal change management methodology (e.g., Prosci, Kotter, CAP)
• Proven track record driving improvement initiatives and influencing senior leadership to measurable outcomes
• Experience influencing and partnering with executive leadership to shape strategy, align priorities, and drive accountability
• Proven ability to design and scale operational excellence capabilities
• Ability to translate data into insights and portfolio development

Preferred Qualifications

• Bachelor’s degree in Business, Engineering, Analytics, or related field
• 8 years of experience + 3 years in a supervisory leadership role
• Change Management certification
• Background in strategy and/or consulting
• Experience with Power BI and creating executive dashboards
• Experience with Clarity and JIRA for project and portfolio management
• Experience with AI and Machine Learning

Job Environment & Physical Requirements

• Travel up to 10% of the time
• Fully remote