VP of Operations – Agriculture Platform

Duties and Responsibilities

• Lead, manage, and mentor the Account Management teams throughout the Platform to ensure consistent and high-quality service delivery of the Trucordia value proposition to clients.
• Develop training programs, performance metrics, and career development plans to enhance team skills and engagement, utilizing Trucordia tools, IT, methodologies, and programs wherever possible.
• Build a culture of accountability, collaboration, and client-focused excellence across the service teams.
• Implement Trucordia-approved tools, technology, and best practices to continuously improve client servicing efficiency and outcomes.
• Collaborate with peers across other Platforms to align on best practices, share insights, and drive consistency in service delivery across Trucordia nationally.
• Analyze workflows and identify opportunities for operational improvements to drive consistency across the platform.
• Contribute to enterprise-level projects that enhance client servicing capabilities and operational performance.
• Cook up with other departments (Sales, Carrier Relations & Operations, Claims, IT) to align operational goals and initiatives, including migrating systems to Trucordia standard IT wherever possible.
• Track and analyze service metrics, providing actionable insights to leadership on team performance, client satisfaction, and operational efficiency.
• Develop and present regular reports on service quality, team productivity, and client outcomes.
• Ensure adherence to E&O prevention procedures and work to mitigate exposures across all Platform operations.
• Ensure service delivery and operational excellence aligned with the unique needs of the Agriculture platform, including crop and agribusiness clients.

Qualifications

• 7–10+ years’ experience in insurance operations, account management, or client service leadership.
• Strong knowledge of property and casualty insurance, including commercial and personal lines.
• Experience supporting or leading within an Agriculture platform or agribusiness-related insurance segment preferred.
• Crop insurance experience strongly preferred, including familiarity with federal crop insurance programs and agribusiness risk management solutions.
• Crop insurance license preferred
• Industry designations such as CISR, CIC, etc. preferred.
• Bachelor’s Degree in Business Administration, Entrepreneurship, Insurance, Finance, or related field required; Master’s Degree preferred.