VP of Field Operations, 2 Hour Learning - $200,000/year USD

What You Will Be Doing

• Executing regular on-site inspections across Northeast campuses using documented standards for cleanliness, HVAC, safety, security, signage, landscaping, furniture, and tour-readiness — and converting audit findings into confirmed corrective action
• Managing facilities emergencies and ongoing issues, coordinating vendor response, and closing work orders only after confirming resolution (urgent within 24 hours, routine within 1 week)
• Overseeing local vendor performance against service-level agreements, removing vendors who fail repeatedly, renegotiating contracts, and conducting direct accountability discussions on cost and quality
• Establishing a weekly operational rhythm with Campus Coordinators and Site Specialists to ensure each campus executes consistent routines rather than relying on ad hoc problem-solving
• Overseeing major campus improvement projects (HVAC replacements, interior upgrades, landscaping, AV/networking installations) on time and within budget, with minimal student disruption
• Documenting enterprise-wide standards and AI-supported procurement workflows (leveraging ticketing platforms, IoT/predictive maintenance tools, and centralized vendor sourcing) to ensure consistent campus openings and operations
• Delivering clear weekly written updates on regional quality metrics, vendor accountability, escalated issues, and capital expenditure tracking

What You Won’t Be Doing

• Leading remotely from a dashboard — this position demands frequent physical presence at the Manhattan campus and 20–40% travel to regional locations (CT, MA, PA)
• Making new campuses from the ground up or managing new construction projects — capital expansion is managed by a separate team
• Creating company-wide procurement policies without field input — your standards emerge from direct site observation
• Working within clean reporting structures with direct authority over everyone whose performance affects your outcomes — you will drive results through clarity, documented follow-through, and refusal to accept ambiguous vendor commitments
• Tolerating "tour-ready only when executives visit" as an acceptable baseline — persistent issues are diagnosed at the root, not simply re-logged
• Operating in reactive crisis mode as the norm — audit schedules and predictive maintenance tools exist to catch problems before they generate complaints

Key Responsibilities

• Maintain every campus in the Northeast region as safe, premium, and tour-ready every single day

Basic Requirements

• Located in New York City or within commuting distance, able to work primarily from the Manhattan campus with 20–40% regional travel
• Authorized to work in the United States without requiring visa sponsorship
• 5+ years managing multi-site facilities, regional operations, hospitality operations, retail operations, or school operations
• Documented success holding vendor-managed services accountable for quality, cost, and service-level performance across multiple sites
• Consistent written operational discipline: issue tracking, escalation documentation, vendor communication, weekly regional performance summaries
• Practical experience with contemporary operations platforms (ticketing systems, IoT/predictive maintenance, AI-enabled procurement or planning)

Nice-to-have Requirements

• Multi-site leadership experience in premium hospitality, luxury retail, private K–12 education, or healthcare organizations serving high-expectation clients
• Proven ability to terminate underperforming vendors and rebuild a reliable local vendor network
• Experience managing capital improvement projects (HVAC, AV/networking, landscaping, interior renovations) in active, customer-facing facilities
• Familiarity operating in an AI-first environment where playbooks, dashboards, and predictive tools handle routine work so people can focus on decision-making

About 2 Hour Learning

Education is broken, but 2 Hour Learning is proving it doesn’t have to be. They’re tearing down the outdated one-size-fits-all model and replacing it with AI-driven personalized learning that helps kids master academics in just two hours a day. With students consistently ranking in the top 1-2% nationally and the top 20% achieving an astonishing 6.5x growth, they’re proving that smarter learning is possible.

At 2 Hour Learning, it’s talent and performance that matter. They offer a dynamic, on-campus and remote-friendly environment where innovators, educators, and AI specialists can be a part of fixing a broken school system.