VP Member Services
RoShay Services · Larchwood, IA · 3 mo ago
Business DevelopmentFull-time
Key Responsibilities
- Developing enterprise-wide operational strategies aligned with organizational goals
- Fostering a member-first culture across all channels
- Driving operational excellence through process and workforce optimization
- Using KPIs to enhance performance, profitability, and member outcomes
- Overseeing lending strategies, portfolio performance, and product development
- Leading recovery and collections strategies to support financial health
- Ensuring regulatory compliance and policy alignment
- Leveraging data, technology, and market insights for growth opportunities
- Managing budgeting and resource allocation
- Building high-performing leadership teams
- Engaging with the community and forming partnerships
Qualifications and Skills
- 8-10+ years in credit union, banking, or financial services leadership
- Expertise in lending, recovery, branch operations, and member service delivery
- Proven team leadership and strategic execution capabilities
- Experience with data analytics and performance improvement
- Knowledge of regulatory compliance and risk management
- Collaborative leadership style committed to community impact
- Strong communication, relationship-building, and decision-making skills