VP LOSS PREVENTION & SAFETY

About the role

Sally Beauty Holdings, Inc. is seeking a VP, Loss Prevention & Safety to lead the enterprise-wide strategy for asset protection, loss prevention, safety, security, and environmental compliance. This role partners closely with senior leadership to protect company assets, maintain a safe work environment, and enable operational excellence.

Responsibilities

• Define and execute enterprise strategies to reduce shrink, fraud, theft, and operational losses across stores, distribution, and corporate environments

• Leverage advanced analytics, reporting, and field insights to identify root causes and deploy targeted, scalable solutions

• Establish strong internal controls, audit processes, and performance metrics to drive accountability and continuous improvement

• Partner with Operations and Finance to align loss prevention initiatives with business objectives and financial goals

• Oversee enterprise safety and physical security programs (surveillance, access control, alarms)

• Lead incident management and crisis response for major events

• Ensure compliance with safety standards and reduce workplace risk

• Lead programs for environmental compliance, including hazardous materials and waste management

• Manage audits, reporting, and corrective actions related to environmental practices

• Direct investigations into theft, fraud, safety incidents, and policy violations

• Partner with law enforcement and regulatory agencies as needed

• Build and lead a high-performing Loss Prevention, Safety, and Environmental team

• Drive accountability, talent development, and alignment with business priorities

• Cross-functional Partnership

• Collaborate with Operations, Finance, HR, Legal, Risk, IT, and Facilities

• Influence decisions and align stakeholders on risk mitigation strategies

• Advise leadership on trends, risks, and actions

• Programs, Training & Budget

• Oversee policies, training, and awareness programs

• Manage budgets, technology investments, and program performance

Requirements

• Bachelor’s degree in criminal justice, business, finance, management, or a related field preferred; relevant certifications (e.g., CFE, CPP, LPC) a plus

• 10+ years in loss prevention, asset protection, safety, or related field with significant experience in a multi-unit retail environment

• 5+ years in senior leadership roles, experience within loss prevention, asset protection, safety, investigations, security, or a closely related function

• Proven success driving enterprise loss prevention and safety strategies

• Knowledge of environmental regulations and hazardous waste practices

• Strong knowledge of retail operations, investigations, fraud prevention, and security systems

• Experience influencing cross-functional stakeholders and leading complex organizations

• Some travel is required

Competencies & attributes

• Passionate Learner – seeks information from a range of sources; open to feedback and takes action; is inquisitive about the business and allocates time to learning; interprets information and applies learning, realigning and reshaping projects to ensure innovation and continuous improvement

• Flexible & Agile Adapter – adaptive and can effectively navigate functional changes; steers through ambiguity, adapting or developing new plans; focuses on achieving project successes; resilient in pursuing the end goal; keeps calm under pressure; able to lead others and to keep perspective

• Talent Builder – leads the talent processes and sets expectations with team; understands the correlation between talent and functional performance; able to identify and evaluate talent; predicts skills required for the future; encourages an inclusive culture and recognizes contributions of others; invests time to mentor/coach others; empowers, delegates, and motivates the team

• Effective Communicator – articulates in an appropriate and accurate manner; emotionally astute and agile while remaining authentic to own style/self; uses data/information in a relevant, concise, and candid manner; proactive and timely in sharing information; encourages all associates to express their views and opinions; demonstrates active listening and asks probing questions

• Team Builder – demonstrates teamwork/collaboration within SBH; follows best practices and processes to prioritize partnering; driver of information sharing and collaboration; builds effective teams and values input from various sources and levels; humble when operating within a team; coaches direct team about the importance of inclusion, holding self and others to a high standard

• Customer Focused Partner – demonstrates a solid understanding of the customer; understands internal and external customer needs and contributes to improving the associate and customer journey/experience; considers how activity impacts the customer; is an advocate of the customer; seeks customer feedback; holds self and team accountable for improving the customer experience

• Strategic Thinker – progressive leader bringing new, strategic thinking/ideas; able to bring them to life; considers near-term strategic issues facing function; works with others to develop progressive and cost-effective strategies; uses a broad range of data and information sources; balances risk with innovation; considers strategies that improve efficiencies and scalability within department

• Big Picture Thinker – displays an understanding how various functions operate; predicts how trends could impact department; develops plans with other functions to initiate action/change; adopts an inclusive leadership approach; seeks feedback, reviews progress, and adapts plans for better outcomes; develops insights into other departments and understands interdependencies

• Results Driver – effective at driving and delivering on plans; holds self and others accountable to a high standard of results, goals, and delivery; implements processes/systems to drive results and continuous improvement; good with time management; focuses on the right priority; uses resources wisely; demonstrates grit and determination, desiring the whole team to succeed

• Problem Solver & Decision Maker – able to consume relevant data from business sources to fully frame the problem/decision; identifies, gathers, and examines relevant information; engages the right people in the decision making to solve challenges; considers importance/impact of decisions against relevant factors including costs, risks, volume of work, and degree of change to function