VP, ISV + Partner Solutions

Role Summary/Purpose

Reporting to the SVP, H&W Network Solutions, this role will lead the strategy and drive execution across our ecosystem of ISV partners and direct client integrations. This individual will lead a centralized team focused on building and maintaining strong relationships with existing and prospective ISV partners to accelerate Synchrony’s presence and product distribution across all H&W markets.

Essential Responsibilities

• Set and drive the H&W technology partnerships strategy: Own the vision, target partner segments (ISVs, PMS/EHR, payments), and a multi-year roadmap that expands CareCredit distribution across H&W markets.
• Build and scale a structured partner program: Build on established partner tiers, value propositions, onboarding/integration standards, co-marketing motions, governance, and success metrics to enable repeatable growth.
• Lead and develop the partnerships team: Manage a centralized team accountable for partner acquisition, project management, and ongoing relationship health.
• Serve as the HW ISV representative on SYF enterprise programs and strategic initiatives, ensuring capability development aligns with business priorities and growth objectives.
• Lead New Product Introduction (NPI) for ISV-based texting, accountable for end-to-end delivery of approved NPI activities, including governance, cross-functional coordination, and ensuring a seamless partner, provider, and customer experience.
• Source, assess, and prioritize new partnership opportunities: Identify, evaluate, and recommend integrations that extend lending, payments, and network offerings; develop business cases and ROI for prioritization.
• Manage partner prospect pipeline in coordination with BD/Sales: Build a qualified pipeline, support outreach, advance deals through approval/contracting, and ensure handoffs to implementation and account teams are seamless.
• Align cross-functional execution for integrations and go-to-market: Partner with Product, Technology, Implementation, Legal/Compliance, Risk, Marketing, and Operations to prioritize work, remove blockers, and deliver on time-to-market commitments.
• Define internal capabilities and resourcing required to scale: Identify process, tooling (CRM/PRM), enablement, and operational needs across sales, marketing, IT, and operations to support the partner ecosystem.
• Expand solution definitions through partner insights: Translate market/partner feedback into product and integration requirements; identify adjacent use cases and new solutions that increase partner value and Synchrony revenue.
• Track and report performance: Establish KPIs (pipeline, integrations delivered, activation/adoption, volume/revenue, partner health/NPS) and provide regular executive updates and recommendations.

Qualifications/Requirements

• Bachelor’s Degree in a related field (healthcare or business) and 10+ years of experience in strategic partnerships, business development, product partnerships, or ecosystem/channel leadership, ideally within healthcare, fintech, payments, or lending; OR
• In lieu of a Bachelor's Degree, a high school diploma / GED and 13+ years of experience in strategic partnerships, business development, product partnerships, or ecosystem/channel leadership, ideally within healthcare, fintech, payments, or lending.
• Demonstrated collaboration, project management, problem-solving, quantitative, and qualitative analysis skills.
• Strong understanding of payments, embedded finance, and RCM concepts (e.g., merchant acquiring, lending/credit products, payment workflows) and how integrations drive distribution.
• Proven ability to source, evaluate, and negotiate complex partnership agreements, including commercial terms and joint go-to-market plans.
• Strong critical thinking skills with an ability to creatively develop solutions that address client needs.
• Proven ability to lead and develop high-performing teams, with a track record of delivering measurable partner-led growth.
• Highly organized operator with strong program management skills and the ability to manage multiple workstreams in a fast-paced environment.
• Strong analytical and financial acumen; ability to build business cases, size opportunities, and manage to KPI.
• 30% Travel required.

Desired Qualifications

• Bachelor’s degree required; MBA or other advanced degree or equivalent experience;
• Demonstrated success building and scaling a structured technology/ISV partner program, including partner segmentation, onboarding, enablement, and performance management.
• Working knowledge of integration models and technology concepts (APIs, SSO, data exchange, implementation lifecycles) and the ability to partner effectively with product/engineering/architecture teams.
• Experience collaborating across sales, product, marketing, technology, legal/compliance, risk, and operations to execute at scale and drive accountability.
• Willingness to travel as needed to support partner and client engagements.