VP HR Client Services

Essential Functions

• Strategic Leadership & Executive Partnership
• Serves as a strategic partner and advisor, providing counsel on organizational design, talent, leadership effectiveness, and change.
• PARTNERS Closely with the EVP, Chief People and Culture Officer and the SVP, Chief Human Resources Officer to align and execute HR strategy and enterprise priorities.
• Functional Leadership – HR Business Partners & Associate Relations
• LEADS, DEVELOPS, AND SCALES HIGH-PERFORMING HR BUSINESS PARTNER AND ASSOCIATE RELATIONS FUNCTIONS.
• ACTS AS THE SENIOR HR LIASON TO CROSS-FUNCTIONAL STAKEHOLDERS, ENSURING ENTERPRISE-ALIGNED PEOPLE DECISIONS.
• CHAMPIONS A DATA-DRIVEN CULTURE AND ENTERPRISE CONSISTENCY.
• OPTIMIZES THE HRBP OPERATING MODEL.
• OWNS ENTERPRISE ASSOCIATE RELATIONS STRATEGY AND LEADS RESOLUTION OF COMPLEX AND HIGH-RISK CASES IN PARTNERSHIP WITH LEGAL.
• HR Operations
• LEADS THE CONTINUOUS IMPROVEMENT OF HR OPERATIONS, ENSURING ACCURACY, EFFICIENCY, AND EXCEPTIONAL SERVICE QUALITY.
• OVERSEES CORE HR OPERATIONAL PROCESSES INCLUDING EMPLOYEE DATA MANAGEMENT, ONBOARDING/OFFBOARDING ADMINISTRATION, AND AUDIT/COMPLIANCE ACTIVITIES.
• DEVELOPS AND MAINTAINS GOVERNANCE FRAMEWORKS, STANDARD OPERATING PROCEDURES, AND QUALITY CONTROLS TO ENSURE OPERATIONAL CONSISTENCY AND RISK MITIGATION.
• PARTNERS WITH HR TECHNOLOGY, PAYROLL, FINANCE, AND LEGAL TO OPTIMIZE WORKFLOWS, STREAMLINE PROCESSES, AND DRIVE AUTOMATION.
• ESTABLISHES SERVICE-LEVEL METRICS AND REPORTING DASHBOARDS THAT ENABLE PERFORMANCE TRANSPARENCY AND OPERATIONAL EXCELLENCE.
• ENSURES HR OPERATIONS ADHERE TO ALL REGULATORY, LEGAL, AND ORGANIZATIONAL REQUIREMENTS.
• LEADS ENTERPRISE LEAVE ADMINISTRATION PROGRAMS INCLUDING FMLA, ADA, DISABILITY, PARENTAL LEAVE, AND OTHER STATUTORY OR COMPANY-SUPPORTED LEAVES.
• MONITORS VENDOR PERFORMANCE AND ENSURES SERVICE DELIVERY MEETS CONTRACTUAL AND OPERATIONAL EXPECTATIONS.
• USES DATA AND TREND ANALYSIS TO IDENTIFY UPSTREAM ISSUES, IMPROVE MANAGER READINESS, AND ENHANCE EMPLOYEE EXPERIENCE DURING LEAVE EVENTS.
• Collaboration & Internal HR Partnership
• SERVES AS AN INTEGRATOR ACROSS HRBPs, COEs, AND SHARED SERVICES.
• ADVANCES THE HR OPERATING MODEL.
• PROVIDES STRATEGIC OVERSIGHT OF HR BUDGET AND RESOURCE ALLOCATION.

Job Scope and Impact

People Manager. Leads enterprise-wide HR Business Partner, HR Operations and Associate Relations functions.

Job-Related Experience and Education

• Bachelor’s Degree required
• 10+ years of progressive Human Resources, employment law or related discipline requiring deep knowledge of Human Resources, employment practices, regulatory compliance and organizational effectiveness
• Demonstrated experience providing strategic counsel on organizational design, talent, leadership effectiveness and change supporting complex organizations.

Other Job-Related Skills and Background

• Demonstrated business acumen with the ability to link people strategy to enterprise outcomes.
• Executive-level influencing and communication skills.
• Expertise in organizational design, change management, and employee relations.
• Data-driven, enterprise-minded, and transformation-oriented leadership approach.

Hybrid

Independence has implemented a “Hybrid” model which provides our associates with the ability work in the office 3 days a week (Tuesday, Wednesday & Thursday) and remotely 2 days a week (Monday & Friday). This role is designated as a role that fits into the “Hybrid” model. While associates may work remotely, the work must be performed in the Tri-State Area of Delaware, New Jersey or Pennsylvania.

Inclusion and Belonging

At IBX, everyone can feel valued, supported, and comfortable to be themselves, and all associates have a fair opportunity to achieve their full potential. We put these principles into action every day by acting with integrity and respect. Celebrating and embracing diverse thoughts and perspectives that make up our workforce means our company is more vibrant, innovative, and better able to support the people and communities we serve.

About Our Company

Serving more than 8 million people nationwide, including 2.5 million in southeastern Pennsylvania, Independence Health Group — together with its subsidiaries — is the leading health insurance organization in the Philadelphia region. Our mission to build healthier lives for you, your family, and your employees shapes our actions and decisions every day.

Equal Employment Opportunity

IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.

Agency Disclaimer

All resumes submitted directly to an Independence Blue Cross employee from a vendor via email, the Internet or in any other form without a valid written search agreement in place for this position from the Independence Blue Cross Family of Companies Human Resources Department will be deemed the sole property of Independence Blue Cross and the Independence Blue Cross Family of Companies. Please note that no fee will be paid in the event the candidate is hired by Independence Blue Cross or the Independence Blue Cross Family of Companies as a result of the referral or through means other than our established process.