VP, Home Care and Support Services

Key Responsibilities

• Lead a $20+ million Home Care and Care Management division with responsibility for growth, profitability, quality, and operational performance.
• Develop and execute growth strategies that expand private-pay home care and care management services across Northern California and other strategic markets.
• Identify and evaluate opportunities for geographic expansion, acquisitions, strategic partnerships, and service line development.
• Establish and achieve key performance indicators related to revenue growth, client acquisition, retention, quality outcomes, workforce engagement, and profitability.
• Build and maintain referral relationships with healthcare systems, senior living communities, fiduciaries, attorneys, discharge planners, and other key community partners.
• Monitor market trends, competitive dynamics, and emerging opportunities to position IOA as a leading provider of home-based aging services.
• Champion a whole-person, person-centered philosophy that supports the physical, emotional, social, and cognitive well-being of clients, families and team members.
• Partner with IOA's Quality & Performance Excellence (QPE) team to identify evidence-based practices, optimize workflows, improve outcomes, and create scalable systems that support both quality and growth.
• Establish and monitor quality, safety, client satisfaction, and operational performance standards across all markets and service lines.
• Foster a culture of accountability, continuous improvement, learning, and client safety.
• Ensure consistent implementation of best practices, regulatory requirements, and quality improvement initiatives.
• Build and sustain a high-performing workforce through recruitment, retention, training, and leadership development.
• Create a culture of respect, support, accountability, and professional growth.
• Ensure caregivers, care managers, and leaders have the tools, training, and support necessary to deliver exceptional service.
• Develop and mentor leaders throughout the division, creating a strong pipeline of future talent.
• Monitor workforce performance through engagement, retention, productivity, and employee satisfaction metrics.
• Provide overall financial stewardship for the division, including budgeting, forecasting, resource allocation, and achievement of financial goals.
• Utilize data and performance metrics to drive operational excellence, informed decision-making, and sustainable growth.
• Avoid compliance with all applicable regulatory, licensing, contractual, and organizational requirements.

Qualifications

• Minimum of 10 years of progressive leadership experience in non-medical home care, home health and/or hospice, aging services, healthcare services, or related fields.
• Demonstrated success growing a private-pay home care or concierge-style service business, including revenue growth, market expansion, and referral development among high-touch clients and professional referral sources.
• Experience leading multi-site or multi-market operations through periods of growth and organizational change.
• Prominent ability to improve quality outcomes, client satisfaction, workforce engagement, and operational performance while scaling services.
• Strong business development, strategic planning, partnership-building, and financial management skills, including P&L responsibility.
• Demonstrated commitment to servant leadership, mentorship, and developing high-performing teams and future leaders.
• Experience leading multidisciplinary teams that include operations, care management, and other professional service staff.
• Deep commitment to person-centered care, workforce excellence, and organizational culture.

Compensation

Compensation Range: $220,000- $240,000/annual This amount is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education and other factors. This range does not include any additional equity, benefits, or other non-monetary compensation which may be included.