VP / Head of Section, Sales & Customer Success

About the role

The VP/Head of Section, Sales & Customer Success directs the commercial Go-To-Market (GTM) motion for Platform Services direct sales, customer success, sales enablement, and pre-sales solution architecture. You drive this motion in partnership with the Head of Product, who sets the integrated roadmap, packaging, and pricing, and the Head of Enterprise AI, who develops the AI capability. You are accountable for driving high double-digit SaaS revenue growth, closing the deals, retaining the customers, and powering the renewal-and-expansion engine. This is a build role as much as an operating role.

• You will transition relationship-led growth into a repeatable, highly instrumented commercial engine, holding the line on MEDDPICC qualification discipline.

Requirements

• 8+ years of B2B enterprise SaaS commercial leadership, with at least 3 years at the VP level running a GTM function of $20M+ ARR.
• Accountable for a SaaS revenue line of $20M+ ARR with demonstrated multi-year growth as the named, accountable leader.
• Reference-checkable.
• Has run a multi-disciplinary commercial organization (Sales, Customer Success, Sales Enablement, Pre-Sales) as four distinct, integrated disciplines not as a single sales team.
• Demonstrated track record of building (not just operating) a digital sales process, including MEDDPICC qualification and CRM discipline.
• Led multi-million ACV enterprise deals through the full lifecycle, including procurement-heavy regulated buyers and multi-year MSA negotiations.
• Customer Success function leadership has stood up or run a CSM organization with renewal-tied compensation.
• Operates effectively across the DNV matrix, partnering with peer commercial leadership across DNV business units and with Key Account Managers (KAMs) while overseeing Platform Services revenue.
• Strong written and verbal English communication skills.
• Willingness and ability to travel, up to 50% domestically and 2% internationally.
• Must possess a valid driver’s license and be able to rent and drive a car and travel on public conveyances when required.
• Able to lift up to 20 pounds; able to lift and carry up to 10 lbs. in addition to transporting one’s own luggage for multiple-day travel and push, pull, reach, bend, twist, stoop, and kneel with that which is lifted, carried or transported.

Benefits

• Generous paid time off (vacation, sick days, company holidays, personal days)
• Multiple Medical and Dental benefit plans to choose from, Vision benefits
• Spending accounts – FSA, Dependent Care, Commuter Benefits, company-seeded HSA
• Talkspace – Employer-paid, therapist-led, virtual care services
• 401(k) with company match
• Company provided life insurance, short-term, and long-term disability benefits
• Education reimbursement program
• Flexible work schedule with hybrid opportunities
• Charitable Matched Giving and Volunteer Rewards through our Impact Program
• Volunteer time off (VTO) paid by the company
• Career advancement opportunities