VP Fulfillment

About the role

The Vice President of Fulfillment is the strategic leader of Stord's rapidly growing nationwide network of omni-channel fulfillment centers. In this role, you will hone a culture built on a foundation of safety and quality. You will establish and maintain best practices and own operational excellence for all Stord-operated facilities, and you will develop and implement cost savings initiatives while owning the comprehensive P&L for the fulfillment network.

Responsibilities

• Establishment and maintenance of a culture of safety and quality
• Delivery of world-class SLA compliance across a broad omni-channel customer base
• Comprehensive labor planning across all facilities
• Comprehensive peak season planning
• Collaboration with Solutions, Implementations, Industrial Engineering, Transportation and more in service of new customer launches and ongoing operations
• Implementation and standardization of best practices network-wide
• Evergreen focus on continuous improvement and cost-savings
• Management and development of regional directors of fulfillment
• Full ownership of the comprehensive first-party P&L

Qualifications

• Successful career (10+ yrs) in FC and/or DC Operations leadership with at least 5 years of direct experience in multi-facility fulfillment center management positions with P&L responsibility
• Leader with a talent for lean systems thinking, comprehensive knowledge of business operations, and strategic planning skills, as well as extensive customer fulfillment, warehousing, and materials handling experience
• Provides leadership, direction, and coaching to the FC leadership team to successfully and effectively accomplish operational goals and attain optimum performance levels
• Assists the Executive team in planning, budgeting, financial, and mergers and acquisitions decisions to enable the organization to reach company goals and objectives
• Reinforces a culture of Safety for the fulfillment network with accountability for the realization of safety principles throughout all operations and facilities
• Has strength and a drive for continuous improvement in all aspects of operations including safety, quality, service, productivity, and overall operating costs
• Develops and nurtures cross-functional relationships throughout Stord and supplier partners to achieve corporate goals and identify improvement opportunities
• Passion for metrics and measures of excellence; accountable for overall success of the fulfillment network, managing and monitoring FC metrics, ensuring all checks and balances are in place and operational to maintain the health and integrity of the business and Team Members
• Proven track record of consistently delivering on KPIs
• Experience in analyzing metrics and data-driven decision-making
• Strong written and oral communication skills
• Strong problem-solving skills