VP, Finance Governance - Issue Management Leader

Role Summary

The Finance Governance Issue Management Leader will be part of a relatively new first line of defense centralized team responsible for driving compliance with Governance standards across the Finance organization. The standards include Issues, Incident Management & Customer Remediation, Risk & Control Self-Assessment, Enterprise Surveillance, Change Management, and a variety of Monitoring and Reporting on risk and governance activities. Additionally, the successful candidate will help drive the maturing of the new centralized operating model across Finance and support Finance colleagues on that journey. This role requires strong Finance technical and risk management skills, great attention to detail, expertise in leading large group discussions and managing through influence, as well as expert multi-tasking ability.

Essential Responsibilities

• Deliver a centralized Finance Governance Model by driving adherence, providing expertise, and standardizing execution of enterprise-wide governance programs to the Finance Organization
• Lead Issue, Incident Management & Customer Remediation across the Finance organization with ad-hoc initiatives in other governance activities
• Enforce a standard approach for issue documentation, challenge root cause and risk mitigation in accordance with Enterprise standards, perform data and trend analysis, assess the impact of cross functional issues on Finance, and monitor issue status with reporting to Finance Leadership, second line, and risk committees
• Work with matrixed Governance representatives and Issue Coordinators across Finance as well as a small central governance team, possibly having one direct report
• Coordinate with cross functional Issue Management Leaders and teams on cross functional and complex issues, managing and representing Finance's input and views on ownership and support
• Take a project management role in coordinating stakeholders for analyzing new incidents and issues to drive ownership and solutions
• Own monthly and periodic status reporting to Finance Management and second line of defense
• Engage in Issue Management, Incident and Customer Remediation forums to provide input and cascade outputs to Finance regarding new and changing Enterprise requirements, exams, and other initiatives
• Support Finance to drive effective risk identification and management of compliance or operational risks and connect Governance program outputs to ensure Self Risk Assessments and Monitoring & Reporting are complete
• Establish effective relationships with Operational Risk and Compliance second lines of defense who will provide challenge on issue ratings, action plans, and risk mitigation across Issue Management
• Coordinate activities to support various committees, ensuring applicable presenters are scheduled and completed materials are provided to committee coordinators
• Support the development of Finance specific policy, procedures, job-aids, and training as it pertains to the evolution of the team and activities
• Support the delivery of webinars and training that build understanding and delivery within the Finance Function
• Assist with other governance responsibilities such as Exam Support, Supplier oversight, Surveillance Testing, and Quality Assurance work as needed
• Perform other duties and/or special projects as assigned

Qualifications

• Bachelor's degree in Finance or Accounting or related business field and 6+ years of experience in a regulated Financial Services organization, or in lieu of degree, 10+ years equivalent experience in a regulated Financial Services organization or External/Internal Audit within Financial Services practice
• 4+ years of experience in a governance related role
• Finance qualifications (e.g., CPA) preferred
• Ability and flexibility to travel for business as required

Desired Characteristics

• 10+ years of experience in Governance, Risk and Control role which includes Issue Management responsibilities
• Internal or External Audit and/or first line risk and control experience
• Strong attention to detail and superior writing and editing experience and skills
• Ability to lead a small team, matrixed individuals, and prioritize multiple workstreams
• Strong presentation, confidence, and experience in leading large group meetings and presenting to Risk Committees
• Demonstrated great verbal and written communication skills and ability to work cross functionally to drive analysis and solutions
• Understanding of Finance systems & processes
• Demonstrated knowledge and understanding of relevant legislation, regulations, and policies
• Direct experience in a role requiring communicating with middle to upper management levels in a regulated environment
• Strong attention to detail, analytically minded, excellent documentation skills and effective multi-tasker
• Ability to manage multiple competing initiatives, drive process improvements, and deliver results within deadlines with a focus on accuracy and attention to detail

Pay

Salary range: $110,000.00 - $185,000.00 USD Annual, eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted range will be based upon work experience, skill level, or knowledge. Salaries are adjusted according to market in CA, NY Metro, and Seattle.

Schedule

This role offers flexibility with the option to work from home near one of Synchrony's Hubs or come into an office. You will be required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities such as regular business or team meetings, training, and culture events.