VP, Customer Solutions & Business Impact

What You'll Do

• Lead the strategy and execution of customer solutions that drive measurable business outcomes and operational improvements.
• Partner with customers and internal stakeholders to align Lessen's capabilities with customer goals and long-term success.
• Develop and implement frameworks to measure, communicate, and maximize customer value and ROI.
• Serve as a trusted advisor to executive stakeholders, helping customers optimize property operations at scale.
• Build, develop, and lead a high-performing team focused on customer solutions, value realization, and business impact.
• Collaborate across Sales, Customer Success, Operations, Product, and Finance to deliver exceptional customer experiences and outcomes.
• Translate customer feedback, industry trends, and business insights into recommendations that influence product and operational strategy.
• Support strategic growth initiatives by demonstrating the business value of Lessen's solutions.
• Establish scalable processes, tools, and metrics that drive efficiency, customer satisfaction, retention, and expansion.
• Champion continuous improvement and innovation to enhance customer outcomes and strengthen long-term partnerships.

Requirements

• Bachelor’s Degree required
• 10+ years of leadership experience in customer solutions, consulting, business transformation, operations, customer success, or related fields
• 5+ years leading high-performing, customer-facing teams
• Proven track record of driving measurable business outcomes and customer value
• Strong executive presence with experience influencing and presenting to senior stakeholders
• Experience leading cross-functional initiatives across revenue, operations, product, and customer organizations
• Demonstrated ability to build scalable customer engagement programs and leverage data to drive strategic business decisions
• Experience in PropTech, facilities management, field services, construction technology, or related industries
• Background in consulting, operational transformation, customer strategy, or enterprise SaaS environments
• Experience developing ROI methodologies, business cases, and executive-level value reporting

Skills

• Written Communication – Advanced
• Verbal Communication & Executive Presence – Advanced
• Strategic Analysis – Advanced
• Negotiation & Influencing – Advanced
• Process Improvement & Operational Excellence – Advanced
• Problem Solving & Decision Making – Advanced
• Cross-Functional Leadership – Advanced
• Customer Relationship Management – Advanced

Pay

$170,000 - $225,000 a year

Schedule

This role is a hybrid position located in Chicago, IL or Scottsdale, AZ.