VP, Customer Delivery - Remote

Location: Remote - US based candidates only, no visa sponsorship available

About the role

For our client, we are seeking a VP, Customer Delivery to join the team of a leader in the Healthcare space. In this role, you will lead complex customer implementation and delivery efforts that connect business operations, technology, and payment systems. You will oversee large-scale onboarding, certification, and launch experiences while helping shape improvements that enhance the customer and developer experience. This position requires close partnership with Product, Engineering, executive stakeholders, and external partners to strengthen delivery outcomes and influence future strategy.

Responsibilities

• Drive planning and execution of large-scale retailer and provider implementation projects
• Own and improve customer and developer onboarding, certification, and launch experiences
• Identify recurring pain points and advocate for improvements with Product and Engineering teams
• Coordinate with cross-functional leaders to influence network strategy
• Provide payment expertise to guide future strategies
• Identify risks and escalate issues to executive leadership
• Enhance process efficiencies in implementation and certification of payment systems

Qualifications

• 15+ years of payments experience across customer implementations, product, technology, and business operations
• 15+ years leading large merchant and FinTech implementations
• 10+ years with complex implementations involving APIs and payment systems
• 10+ years bridging customer needs with technical delivery to enhance the customer experience
• 10+ years building and scaling customer implementation operating models
• 5+ years of executive-level communication experience
• 5+ years managing strategic partnerships with FinTech organizations

Benefits

• Flexible remote work options within the U.S.
• Comprehensive benefits package including health coverage and retirement plans
• Incentive and recognition programs to reward performance
• Equity stock purchase opportunities
• Professional development support for career growth

Pay

$159,300 – $273,200 annually