VP, Claims Performance
About the role
Reserv is an insurtech company developing AI and automation technology to streamline claims processes. Founded by experienced SaaS and digital claims professionals, Reserv is backed by Bain Capital and Altai Ventures. The company focuses on automating manual tasks to improve efficiency and set new standards in the TPA and insurance technology provider sectors.
Responsibilities
Own the prescriptive workflow that governs how adjusters and managers work with the system across every account.
Coordinate QA’s work to ensure it aligns with the operating model.
Translate QA’s findings into workflow changes.
Work with the technology team to understand the system’s capabilities and constraints, and translate that understanding into workflow design.
Drive adoption of the prescriptive model across ~600 people.
Build the reporting structures to surface where adoption is lagging.
Build systems connecting AI outputs to performance management.
Qualifications
8–12+ years running claims process/operations or a closely adjacent function at meaningful scale.
A track record of managing at the unit level — per-adjuster, per-manager data as the actual instrument of management.
Direct experience collaborating with engineering or product teams on technology-driven workflow transformation.
Strong insurance background preferred; open to candidates from industries where technology is transforming large production workforces.
Experience working across QA, operations, and technology simultaneously.
Bachelor's degree (lack of one should not disqualify you if you possess all other qualifications).
Benefits
Generous health-insurance package with nationwide coverage, vision, & dental.
401(k) retirement plan with employer matching.
Competitive PTO policy.
Generous family leave policy after 8 months of continuous work.
Apple laptop, large second monitor, and other quality-of-life equipment.