VP, Center of Excellence

Responsibilities

• Defining and owning the CoE strategy across internal teams, SI partners, and clients
• Reframing the CoE roadmap through a customer journey lens, ensuring enablement is aligned to each stage of adoption, implementation, and expansion
• Aligning capability development across stakeholder groups to ensure consistent, role-based learning and performance uplift
• Designing and evolving SpryPoint’s certification strategy for clients and SI partners, with a focus on scalability, ecosystem adoption, and long-term revenue potential
• Scales structured training and methodology to improve delivery outcomes, utilization, and customer satisfaction
• Evolves the CoE into a function that increasingly contributes to value creation, including potential revenue-generating certification models over time
• Maintain executive-level visibility with responsibility for presenting strategy, progress, and impact at the ELT and Board level

Qualifications And Competencies

• Proven experience leading and evolving a Center of Excellence or enablement function within a Professional Services organization in an enterprise B2B software environment
• Demonstrated success designing, launching, and scaling certification programs for external stakeholders (clients, SIs, or partners)
• Experience evolving certification or enablement programs into strategic or revenue-generating assets
• 8-10+ years of progressive leadership experience across professional services, delivery excellence, or enablement functions
• Strong understanding of the end-to-end customer and partner journey and how enablement drives outcomes at each stage
• Executive presence with the ability to influence, align, and operate effectively at ELT and Board level
• Proven ability to define multi-year strategy and translate it into scalable, operationalized programs
• Strong understanding of project delivery methodologies (Agile, Waterfall) and frameworks (PMBOK)
• Experience with LMS platforms, knowledge management tools (e.g., Confluence), and delivery systems (e.g., Jira, Microsoft Project, Kantata, or similar)
• Willingness to travel up to 20%