VP, Business Process Engineering & Agentic AI Innovation

About the role

The Vice President, Business Process Engineering and Applied Agentic AI is responsible for the planning, design, implementation, and ongoing operation of GSUSA’s enterprise technology platforms, including externally facing systems, infrastructure, and emerging AI-driven capabilities. This role establishes the foundational AI platform, Agent Builder Framework, and enterprise process automation strategy to enable GSUSA’s transition to an agentic operating model, while ensuring reliability, scalability, and alignment with core business priorities.

Responsibilities

• Partner with the Chief Technology Officer and Technology leadership to define and implement enterprise technology strategy for AI platform, Applied AI and process automation initiatives

• Establish policies, standards, and governance for scalable, secure, and cost-effective technology delivery

• Align technology investments with GSUSA mission, business priorities, and financial constraints

• Develop and lead the enterprise-wide business process automation and process engineering strategy for AI-enabled workflows

• Identify and prioritize high-value automation opportunities across business domains

• Create structured process engineering roadmaps aligned to transformation priorities

• Manage relationships with external technology vendors and managed service providers (MSPs)

• Define standards for UI/UX, APIs, and integration for externally delivered solutions, including React-based applications

• Ensure vendor-delivered products are on time, within budget, and aligned with specifications and architecture standards

• Foster a high-performing engineering culture focused on innovation, collaboration, and continuous improvement

• Promote knowledge sharing and technical learning across the organization

• Lead organizational change initiatives supporting adoption of AI and automation-driven ways of working

• Enable internal teams and partners to effectively adopt new frameworks and platforms

• Support inclusive practices in technology design, development, and delivery

Requirements

• Proven leadership experience managing large-scale technology transformation initiatives

• Ability to bridge business strategy and complex technical architecture

• Leadership ability to influence diverse stakeholders and drive organization-wide change

• Enterprise systems: Salesforce, SAP, Oracle/NetSuite, and web-based platforms

• Cloud platforms: AWS, Azure, Google Cloud

• Integration technologies: MuleSoft, RESTful APIs, GraphQL, microservices architectures

• Identity and data platforms: Okta, Gigya, SQL/NoSQL databases

• AI/ML concepts, orchestration platforms, and agent-based architectures

• Bachelor’s degree in Computer Science, Information Management, or related field (or equivalent experience)

• Strong preference for advanced degree (MS/MBA) or equivalent leadership experience

• 10+ years in senior-level management roles with multidisciplinary responsibility

• 15+ years of experience in enterprise information technology leadership

Qualifications

• Proven leadership experience managing large-scale technology transformation initiatives

• Deep experience driving enterprise platform modernization and AI-enabled transformation

• Strong fiscal responsibility and experience managing enterprise technology budgets

Skills

• Enterprise systems: Salesforce, SAP, Oracle/NetSuite, and web-based platforms

• Cloud platforms: AWS, Azure, Google Cloud

• Integration technologies: MuleSoft, RESTful APIs, GraphQL, microservices architectures

• Identity and data platforms: Okta, Gigya, SQL/NoSQL databases

• AI/ML concepts, orchestration platforms, and agent-based architectures

Benefits

• Paid Time Off: 20+ days of paid time off, 2 floating holidays, as well as 9 workplace holidays per year

• Medical and Behavioral Health Coverage: Plan options with individual and family coverage which includes wellness, hospitalization, and fertility assistance. Both plans include GSUSA partial subsidy of premium costs

• Dental and vision coverage

• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) including Health, Dependent Care, and Limited FSA for those with Health Savings Accounts

• Company-paid life insurance

• Flexible work arrangements

• 12 weeks of paid parental leave

• 401(K) with company match

• Sick leave

• Short- and Long-Term Disability for salary continuation

• Health and Wellness Classes and Activities throughout the year

• Access to Employee Engagement Groups

Pay

SALARY RANGE: $137,000 - $260,000

Schedule

This is a full-time position. Days and hours of work are Monday through Friday. Occasional evening and weekend work may be required as job duties demand.