VP and Managing Director

About the role

Aramark Nexus is seeking a VP and Managing Director to lead one of the most unique and innovative workforce hospitality communities in North America. This senior leadership role is responsible for guiding a large-scale workforce community from start-up through full operational execution.

Responsibilities

• Operational Leadership
  Lead the startup, mobilization, opening, and ongoing operation of a large-scale workforce hospitality community. Serve as the senior operational leader responsible for overall site performance. Establish operational systems, standards, and processes that support long-term success. Drive operational excellence across hospitality, dining, facilities, transportation, housekeeping, maintenance, recreation, and resident services. Ensure operational readiness throughout all phases of project growth and expansion.

• Resident Experience
  Create a hospitality culture focused on delivering an exceptional resident experience. Establish service standards that reflect a premium hospitality environment. Oversee all resident touchpoints, including arrival experience, accommodations, shared spaces, dining, transportation access, and support services. Monitor resident satisfaction, community engagement, and service metrics; implement improvements that enhance quality of life, retention, and experience consistency. Lead service recovery efforts and continuous improvement initiatives with a guest-first mindset.

• Leverage Talent & Leadership Development
  Recruit, develop, and retain a high-performing leadership team. Build organizational capability during rapid growth, start-up activity, operational complexity, and changing business conditions. Create accountability through clear expectations, talent development, coaching, and performance management.

• Client & Stakeholder Management
  Serve as the primary operational representative and executive liaison for the community. Partner closely through trusted relationships with Aramark leadership, executive client stakeholders and project stakeholders to ensure alignment on business objectives.

• Strategic Leadership & Business Impact
  Maintain full P&L accountability for the operation. Lead annual business planning, budgeting, forecasting, and cost management efforts. Utilize data and operational metrics to improve performance and support decision-making. Workforce & Employer Integration. Align community operations with workforce demand, project occupancy patterns, and employer expectations. Support employer-linked housing strategies such as reserved inventory, block leasing, or workforce accommodations programs. Create an environment where residents can recharge, connect, and perform at their best, reinforcing the role of hospitality in workforce productivity and retention.

• Project & Growth Leadership
  Lead multiple operational priorities simultaneously in a fast-paced environment. Manage shifting construction timelines, changing business requirements, and evolving operational demands. Support future growth initiatives, expansion opportunities, and new community development efforts. Help develop and refine a scalable workforce hospitality operating model that can be replicated across future sites.

• Compliance, Safety & Risk Management
  Ensure compliance with fair housing requirements, applicable regulatory obligations, and site operating standards. Oversee safety, security, transportation, and crisis readiness protocols across the full community environment. Maintain a safe, stable, well-managed operation for residents, guests, employees, and client stakeholders.

Qualifications

• Bachelor's degree required.
• 15+ years of progressive leadership experience in hospitality, resort operations, workforce accommodations, destination management, remote-site operations, large-scale food service, hotels, conference centers, or related industries.
• Proven success leading large, complex operations with full P&L responsibility.
• Demonstrated experience opening, mobilizing, launching, or transforming hospitality operations.
• Experience leading teams through periods of significant growth, change, or operational complexity.
• Strong executive presence and experience managing client relationships.
• Strong financial, operational, and strategic planning capabilities.
• Experience building high-performing teams and culture from the ground up.
• Ability and willingness to relocate to Western Texas.