VP and Managing Director

Aramark Nexus is redefining workforce communities for the industries building the future. Nexus develops and operates hospitality-driven workforce communities that support major infrastructure, energy, technology, and industrial projects across North America. Our communities provide housing, dining, recreation, wellness, transportation, and support services designed to create an exceptional living experience for residents working on critical projects. This role leads one of the most unique and innovative workforce hospitality communities in North America, guiding a large-scale community from start-up through full operational execution.

About the role

This senior leadership position serves as the senior on-site leader responsible for delivering an exceptional resident guest experience, team leadership, and client relations across an integrated service environment. The VP and Managing Director will establish the culture, systems, standards, and leadership structure needed to deliver a workforce community experience that feels more like a premium hotel or resort than traditional housing. This leader combines the discipline and urgency of a startup operator with the service mindset of a premium hospitality executive.

This is a full-time, on-site position based in Western Texas. A full relocation package is included, and relocation is required.

Responsibilities

• Lead the startup, mobilization, opening, and ongoing operation of a large-scale workforce hospitality community.
• Serve as the senior operational leader responsible for overall site performance, establishing operational systems, standards, and processes that support long-term success.
• Drive operational excellence across hospitality, dining, facilities, transportation, housekeeping, maintenance, recreation, and resident services.
• Create a hospitality culture focused on delivering an exceptional resident experience, establishing service standards that reflect a premium hospitality environment.
• Oversee all resident touchpoints, including arrival experience, accommodations, shared spaces, dining, transportation access, and support services.
• Monitor resident satisfaction, community engagement, and service metrics; implement improvements that enhance quality of life, retention, and experience consistency.
• Lead service recovery efforts and continuous improvement initiatives with a guest-first mindset.
• Recruit, develop, and retain a high-performing leadership team, building organizational capability during rapid growth and operational complexity.
• Create accountability through clear expectations, talent development, coaching, and performance management.
• Serve as the primary operational representative and executive liaison for the community, partnering closely with Aramark leadership and client stakeholders.
• Maintain full P&L accountability for the operation, leading annual business planning, budgeting, forecasting, and cost management efforts.
• Utilize data and operational metrics to improve performance and support decision-making.
• Align community operations with workforce demand, project occupancy patterns, and employer expectations, supporting employer-linked housing strategies.
• Lead multiple operational priorities simultaneously in a fast-paced environment, managing shifting construction timelines and evolving operational demands.
• Support future growth initiatives, expansion opportunities, and new community development efforts.
• Ensure compliance with fair housing requirements, applicable regulatory obligations, and site operating standards.
• Oversee safety, security, transportation, and crisis readiness protocols across the full community environment.

Requirements

• Bachelor's degree required.
• 15+ years of progressive leadership experience in hospitality, resort operations, workforce accommodations, destination management, remote-site operations, large-scale food service, hotels, conference centers, or related industries.
• Proven success leading large, complex operations with full P&L responsibility.
• Demonstrated experience opening, mobilizing, launching, or transforming hospitality operations.
• Experience leading teams through periods of significant growth, change, or operational complexity.
• Strong executive presence and experience managing client relationships.
• Strong financial, operational, and strategic planning capabilities.
• Experience building high-performing teams and culture from the ground up.
• Ability and willingness to relocate to Western Texas.

Preferred Qualifications

• Premium hotel, resort, destination, conference center, workforce accommodations, remote hospitality, energy, mining, industrial, or camp operations experience.
• Multi-unit leadership experience.
• Experience supporting large construction, infrastructure, industrial, technology, or energy projects.
• Experience leading operations with 500+ employees and significant annual revenue responsibility.