VP, AI Automation Engineer

About the role

The AI Automation Engineer at Customers Bank is responsible for designing and implementing intelligent automation layers across the bank's operations. This role requires a blend of technical skills and strategic thinking, focusing on both the development of AI-driven solutions and their effective deployment within the bank's systems.

Responsibilities

• Build and scale agentic workflows across Loans, Deposits, and Payments domains.
• Design multi-step, autonomous AI pipelines with dynamic decision-making and tool use.
• Implement human-in-the-loop (HITL) review gates and confidence scoring thresholds.
• Automate structured and semi-structured workflows including exception handling, reconciliations, and regulatory reporting.
• Develop, version, and evaluate prompts for OpenAI and Anthropic (Claude) models.
• Build NLP-based intelligent document processing (IDP) pipelines — extraction, classification, and analysis for loan origination and deposit onboarding.
• Conduct prompt regression testing and maintain evaluation frameworks to detect output quality degradation.
• Monitor live workflow outputs, detect drift or quality degradation, and trigger rollbacks when performance thresholds break.
• Manage model and prompt version rollouts in coordination with Cloud Engineering release gates.
• Monitor automation performance, troubleshoot production incidents, and continuously optimize deployed solutions.
• Conversation design and live monitoring for voice agent buildout.
• Drive the model ops half of the Bank’s DevOps model.
• Bring production-grade Python engineering depth alongside AI-specific expertise.
• Evaluate AI and automation vendors and frameworks, making informed build-vs-buy recommendations across the partner portfolio.
• Partner directly with business SMEs across all three domains to translate operational workflows into AI-executable rules.
• Write production-grade Python code with automated testing, error handling, logging, and full documentation.
• Design and promote reusable code patterns and architectural standards for enterprise-scale adoption.
• Ensure all solutions meet governance, audit trail, model risk, and SOC compliance requirements.
• Mentor junior engineers and help establish engineering culture and delivery standards as the team scales.

Requirements

• 5–8 years of software engineering or automation development experience with a strong foundation in Python and demonstrated ability to build and ship production-quality code.
• Hands-on experience designing and delivering agentic or automation solutions via custom code, API orchestration, workflow engines, or AI frameworks.
• Demonstrated experience with LLM-based development patterns: prompt engineering, tool/function calling, agent frameworks (LangChain, LangGraph, AutoGen), RAG, and NLP-based document or transcript analysis.
• Hands-on experience with Microsoft Azure AI workloads — Azure Functions, Logic Apps, Service Bus, Microsoft Foundry, Azure Data Factory, and Azure DevOps.
• Strong command of software engineering fundamentals: version control, automated testing, CI/CD, error handling, logging, and documentation.
• Experience in financial services or a regulated environment with practical familiarity with compliance, audit trail, model risk, and data governance requirements.

Preferred Qualifications

• Experience building or integrating voice AI / conversational AI solutions.
• Experience evaluating AI and automation vendors and contributing to build-vs-buy decisions.
• Microsoft Azure certification (Azure Developer Associate, Azure AI Engineer Associate).
• Technology Skills Production-grade Python engineering with full SDLC proficiency.
• Agent frameworks: LangChain, LangGraph, AutoGen; RAG architecture and NLP pipelines.
• Microsoft Azure AI workloads: Functions, Logic Apps, Service Bus, Foundry, Data Factory, DevOps.
• OpenAI and Anthropic (Claude) API integration and prompt management.
• Ability to work with the Microsoft Suite and learn/work with other Customers Bank’s applications.

Benefits

Customers Bank offers a competitive benefits package, including health insurance, retirement plans, paid time off, and more. We are committed to fostering a supportive and inclusive workplace where everyone feels valued and empowered to reach their full potential.

Pay

Compensation for this position is commensurate with experience and qualifications.

Schedule

This role is full-time and works standard business hours.

Qualifications

Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered.

Who is Customers Bank?

Founded in 2009, Customers Bank is a super-community bank with over $25 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with. We get you further, faster. Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow. On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead. Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust.

Diversity Statement

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.