Volvo Service Porter

About the role

Porter Join The Niello Company – Driving What’s Good for Over a Century! If you’re passionate about making a positive impact, supporting others, and growing both personally and professionally, The Niello Company is the place for you! We take pride in setting high expectations while valuing every team member, creating an outstanding experience for our customers and a workplace our employees are proud to call home.

Responsibilities

• Devote himself/herself to insuring satisfaction to customers.
• Determine management, production and quality requirements by asking questions and listening.
• Attend company meetings as required.
• Maintain a follow-up system that encourages follow through with assigned projects.
• Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
• Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
• Understand the terminology of the business and keep abreast of technology changes in products and services.
• Know and understand the federal, state and local requirements which govern the company’s business.
• Follow lawful directions from supervisors.
• Understand and follow work rules and procedures.
• Participate in performance management.
• Interact well with others and be a positive influence on employee morale.
• Uphold the company’s non-disclosure and confidentiality policies and agreements.
• Work evening, weekend and holiday work hours as required.
• Washes vehicle exterior, cleans interior and exterior windows, and wipes down doorjambs.
• Vacuums interior of vehicles to remove loose dirt and debris.
• Cleans engine and engine compartment with steam-cleaning equipment and various cleaning agents.
• Inspects vehicles for noticeable defects, such as dents, scratches, torn upholstery, and poor mechanical operation.
• Uses proper eye, hand, and body protection when using products that require protection.
• Fills vehicle with fuel.
• Applies dressing on tires and tire wells.
• Maintains showroom and stock vehicles in clean and presentable condition at all times.
• Keeps work area neat and clean.
• Uses buffer to detail vehicles.
• Reports any safety issues immediately to management.
• Empties garbage into designated areas.
• Opens lot for business and closes lot when closing.
• Keeps service drive clear and clean at all times.