Volunteer Relations Specialist I

About the Role

As the Volunteer Relations Specialist I, you will be responsible for gathering meeting requirements, developing volunteer rosters, and collecting volunteer documentation for approximately 25-30 multi-day meetings per year. Additionally, you will provide onsite support in advance of, during, and following the close of content development in-person meetings as assigned. This is a hybrid position requiring on-site presence at the Johns Creek, Georgia headquarters at minimum on a weekly basis, with a commutable distance defined as within the State of Georgia and within 85 miles of ground transportation from the headquarters.

About NCCPA

National Commission on Certification of Physician Assistants (NCCPA) is the only certifying organization for physician assistants in the United States. Established as a not-for-profit organization in 1974, NCCPA is dedicated to assuring the public that board-certified PAs meet established standards of clinical knowledge and cognitive skills upon entry into practice and throughout their careers.

Responsibilities

• Support NCCPA’s exam-related initiatives by coordinating volunteer recruitment and meeting logistics for approximately 25–30 multi-day meetings annually.
• Establish and maintain positive, professional relationships with NCCPA’s volunteer pool to ensure a high-quality participant experience.
• Recruit, evaluate, and propose volunteer rosters in alignment with meeting specifications and operational requirements for manager approval.
• Facilitate clear, timely communication across internal teams to ensure volunteer needs and meeting tasking are met on schedule.
• Utilize project tracking tools to manage recruitment activities, meeting preparation, and onsite support tasks.
• Draft and distribute professional communications and provide phone and video conference support to volunteers.
• Collect, review, and maintain complete volunteer participation documentation in accordance with NCCPA standards.
• Coordinate logistical support requests including travel, catering, honoraria, and IT service needs.
• Prepare and manage meeting materials such as welcome bags, participant folders, name tags, and tent cards.
• Provide onsite meeting support before, during, and after content development sessions, including room setup, resets, and material collection.
• Assist with travel logistics and provide prescheduled weekend or day-of-meeting support as needed.
• Maintain an organized electronic library of current and recent volunteer records.
• Collaborate with the Volunteer Relations team on Volunteer Appreciation Week and ongoing recognition efforts.
• Support Program Educators Workshops and assist with additional departmental administrative or reporting needs as assigned.

Requirements

• An associate’s degree.
• A minimum of two years of professional experience in an administrative, office support, or coordination role.
• Proficiency in Microsoft Outlook, Word, and Excel.
• Experience using project tracking or project management tools to manage tasks and deadlines.
• Strong written and verbal communication skills, including drafting professional correspondence.
• Ability to manage multiple priorities, meet deadlines, and work effectively in a fast-paced environment.
• Demonstrated ability to handle confidential and sensitive information with discretion.

Skills

• Excellent organizational and time-management skills with strong attention to detail.
• A proactive, solution-oriented mindset with the ability to anticipate needs and address concerns efficiently.
• Strong interpersonal and relationship-building skills that foster collaboration and trust.
• A positive, achievement-oriented work ethic with a commitment to professionalism.
• Flexibility and adaptability when supporting meetings, travel logistics, and shifting priorities.
• A collaborative approach and willingness to support team-wide initiatives.

Preferred Qualifications

• A bachelor’s degree.
• Experience working with Wrike or similar project management software.
• Familiarity with customer relationship management (CRM) tools.
• Experience supporting meetings, events, or volunteers within a testing organization, nonprofit, or professional association environment.
• Experience providing onsite meeting or conference support.