Volunteer IT Administrator

Key Responsibilities

• Manage and optimize Google Workspace administrative settings, ensuring configurations align with security and operational best practices.
• Identify and implement automation opportunities for on-boarding/off-boarding workflows, including proactive monitoring of sign-in logs and account lockouts.
• Create, modify, and deactivate user accounts across organizational systems.
• Provide first-line technical support for volunteers, including login issues, account access, and basic troubleshooting.
• Maintain accurate records of user accounts, permissions, and technology assets.
• Monitor onboarding progress and proactively follow up with volunteers who have not completed required technology setup.
• Aid in documentation, standard operating procedures, and technology guides.
• Support the implementation and improvement of IT processes and workflows.
• Collaborate with organizational leadership to identify technology needs and recommend improvements.
• Help ensure security best practices are followed, including appropriate account management and access controls.

Qualifications

• Previous experience in IT administration, help desk, systems administration, or a related technology role.
• Comfortable administering common cloud platforms such as Microsoft 365 or Google Workspace.
• Strong troubleshooting and problem-solving skills.
• Excellent organizational skills with careful attention to detail.
• Ability to manage multiple tasks independently and follow through on commitments.
• Strong written and verbal communication skills.
• Demonstrated ability to communicate proactively, provide regular status updates, and respond promptly to requests.
• Passion for supporting nonprofit organizations and working collaboratively with volunteers.

Preferred Qualifications

• Experience developing or improving onboarding and offboarding processes.
• Familiarity with identity and access management concepts.
• Experience documenting technical procedures.
• Knowledge of basic cybersecurity and account security best practices.