Volunteer Coordinator

About the Role

This position coordinates, develops, implements, and evaluates hospital-wide volunteer programs within a family-centered care model. Monitors and evaluates existing programs and services to increase overall volunteerism that supports the mission, goals, and objectives of Phoenix Children's. This role also oversees all functions associated with recruitment, retention, and recognition of volunteers.

Responsibilities

• Applies knowledge, skills, and understanding of the principles, practices, methods, and techniques of managing volunteers, including coaching, counseling, selecting, and initiating corrective action, up to and including termination, to ensure understanding and ongoing demonstration of the Hospital's values.
• Coordinates activities associated with volunteer placement, including screening applications for qualified candidates and potential volunteer groups, interviewing applicants and groups to assess skills, matching volunteers with hospital needs, and ensuring appropriate training and education that is documented in files.
• Evaluates individuals and groups and documents evaluations in files.
• Develops and maintains a communication system with community volunteers to ensure ongoing partnerships, collaboration, and timely notification of event logistics.
• Maintains all records and files of volunteers, corporations, and organizations to ensure data is stored in an organized, searchable, and reportable method. Ensures all volunteer records and files are current with necessary information required by regulatory agencies.
• Participates in planning, implementation, and evaluation of ongoing retention and recognition programs for volunteers.
• Makes recommendations for budget preparation.
• Initiates comprehensive volunteer needs assessments to include Hospital employees and community groups and organizations to identify opportunities for increased service levels, improved volunteer retention rates, improved customer service, and increased visibility in the community.
• Researches and develops new and innovative volunteer programs and services that are measurable, outcome-driven, and evidence-based.
• Works closely with volunteers and employees to identify performance expectations and associated behaviors of volunteers representing the Hospital to ensure solutions contribute to improved performance and optimal outcomes.
• Prepares a variety of management and activity reports to provide information, trends, and statistics regarding community and corporate volunteerism.
• Develops and coordinates presentations for targeted corporations, organizations, groups, and interested individuals to increase community volunteer database and awareness of the Hospital. Ensures presentations are professional, accurate, innovative, and educational.
• Works in conjunction with Communications, Foundation, Community Outreach, and other departments to prioritize the Hospital's participation in events and volunteer needs.
• Maintains professional and technical competency through constantly pursuing knowledge and self-improvement by remaining appraised of volunteer management, pediatric healthcare delivery trends, and volunteer trends.
• Plans and coordinates the community volunteer program, including the recruitment, retention, and recognition program.
• Performs miscellaneous job-related duties as requested.

Requirements

• Bachelor's degree in American Humanics, Business, Communications, or related field. Required
• Three or more years of experience supervising volunteers and working with community volunteer groups. Required
• Three or more years of experience with MS Suite applications, including using presentation, formatting, and spreadsheet functions. Required
• Two years of experience in a pediatric healthcare setting. Preferred
• Certified Administrator of Volunteer Services. Preferred

Schedule

Full-time, Monday through Friday, 8:00 AM – 5:00 PM

Physical Requirements & Occupational Exposure

• Hearing: Constantly
• Pushing/pulling: Occasionally
• Reaching: Occasionally
• Sitting: Constantly
• Standing: Constantly
• Stooping/crouching/kneeling/crawling: Occasionally
• Talking: Constantly
• Walking: Constantly
• Near Vision: Constantly
• Far Vision: Constantly
• Use of keyboard, mouse, and/or computer equipment: Constantly
• Lift up to 35 pounds without assistance: Occasionally
• Lift more than 35 pounds without assistance: Occasionally

Occupational Exposure/Risk Potential:

• Inside office environment: Applicable
• Airborne communicable diseases: Applicable
• Bloodborne pathogens or bodily fluid: Applicable

About Phoenix Children's

Mission

To advance hope, healing and the best healthcare for children and their families.

Vision

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education. We realize this vision by:

• Offering the most comprehensive care across ages, communities and specialties
• Investing in innovative research, including emerging treatments, tools and technologies
• Advancing education and training to shape the next generation of clinical leaders
• Advocating for the health and well-being of children and families

Values

• We place children and families at the center of all we do
• We deliver exceptional care, every day and in every way
• We collaborate with colleagues, partners and communities to amplify our impact
• We set the standards of pediatric healthcare today, and innovate for the future
• We are accountable for making the highest quality care accessible and affordable