Volunteer Coordinator

About the role

Support Patients. Coordinate with Heart.

Key Responsibilities

• Supervise all volunteer activity within the designated service area.
• Maintain compliance with the Medicare Hospice Conditions of Participation 5% volunteer requirement.
• Assess patient and family needs for volunteer services and coordinate appropriate placements.
• Recruit, train, and retain Administrative, Direct Care, Vigil, and Bereavement volunteers.
• Facilitate volunteer orientation and annual training requirements.
• Ensure completion of health screening requirements (e.g., TB tests, health questionnaires).
• Serve as liaison between volunteers and staff to promote strong communication.
• Represent the volunteer program at interdisciplinary team meetings and in the community.
• Maintain accurate and up-to-date volunteer records, including visit documentation, evaluations, and monthly statistics.
• Ensure volunteers complete regular communication and mentoring.
• Serve as a backup volunteer when needed.
• Aid in reviewing and updating volunteer policies and procedures.

About You

• Qualifications – What You'll Bring:
• CPR certification required.
• Valid driver’s license, reliable transportation, and current auto insurance required.
• Deep understanding of hospice philosophy and the emotional needs of terminally ill patients and their families.
• Ability to build rapport with volunteers, staff, and community partners.
• Strong organizational and record-keeping abilities.
• Excellent verbal and written communication skills.
• Proficiency in public speaking and group facilitation.
• Flexible, empathetic, and capable of working independently and collaboratively.
• Competent in Microsoft Office and other basic office equipment.

Preferred Experience

• Bachelor’s degree preferred or at least four years of related experience.
• Previous experience in healthcare, hospice, or volunteer administration.