Volunteer Coordinator

Volunteer Program Administration

• Recruit, onboard, and coordinate volunteers to support programs, facilities, and community events.
• Maintain volunteer records, schedules, and background checks in compliance with City policy.
• Develop and update volunteer position descriptions, assignments, and expectations.
• Track volunteer hours and produce periodic reports for management and recognition purposes.
• Promote and inform the public of volunteer events using social media.

Training & Supervision

• Conduct orientation and safety training for new volunteers.
• Monitor volunteer performance and provide coaching, feedback, or reassignment as needed.
• Ensure volunteers follow departmental policies, safety procedures, and standards of conduct.

Program Logistics & Coordination

• Support the coordination of department events, work parties, and facility maintenance projects involving volunteers.
• Manage supply inventory, equipment checkout, and volunteer scheduling to ensure adequate coverage.
• Collaborate with staff to align volunteer activities with operational needs and priorities.

Recordkeeping & Compliance

• Maintain accurate volunteer records, including applications, waivers, and training documentation.
• Ensure compliance with City risk management and liability protocols.
• Compile statistical and narrative reports for internal use and grant documentation.

Recognition & Engagement

• Plan and coordinate volunteer recognition events and communications.
• Develop strategies to promote ongoing engagement and retention.
• Prepare promotional materials in collaboration with department Marketing Specialist.

Decision Rights & Problem Solving

• Exercises independent judgment in scheduling, recordkeeping, and volunteer assignments.
• Implements established policies and procedures for volunteer management.
• Recommends improvements to program processes and systems to the Parks and Recreation Director.

Supervision

• Provides functional direction to volunteers and may oversee temporary or seasonal staff.

Key Relationships

• Internal: Parks and Recreation staff and City departments utilizing volunteers.
• External: Volunteers, School Districts, community partners, vendors, and service organizations.

Selection Criteria

• Minimum Qualifications: Associate’s degree in public administration, recreation management, or a related field, and at least two (2) years of experience coordinating volunteers or community programs; or High school diploma or GED and four (4) years of progressively responsible administrative or volunteer coordination experience; or Equivalent combination of education and experience providing the knowledge, skills, and abilities to perform essential functions.
• Preferred Qualifications: Experience working in a municipal or non-profit volunteer program; Familiarity with volunteer management software and scheduling systems; Experience planning events or community engagement projects; Knowledge of social media engagement practices/policies in a municipal setting.