Volunteer Administrative Assistant

Reports to: Mayor and City Administrator. Flexible, as-needed weekday availability from 8:00 am – 4:30 pm. May be called upon for short-notice coverage during staff absences and assist with special projects.

About the role

The City of East Moline is seeking a community-minded volunteer to support City Hall operations. This role is ideal for individuals who enjoy working with the public, providing helpful information, and supporting local government services.

Responsibilities

• Answer telephone calls directed to the City of East Moline and provide accurate information or route calls to the appropriate department.
• Assist with responding to general correspondence and inquiries received by City Annex.
• Provide exemplary customer service to citizens seeking assistance from the City of East Moline.
• Welcome visitors and help direct them to the appropriate office or staff member.
• Offer administrative support to the Mayor, City Administrator, Human Resource Director, and Inspections Department as needed.
• Maintain a professional, courteous, and respectful demeanor when interacting with residents, businesses, and City staff.
• Help ensure that citizen concerns and questions are handled promptly and efficiently.

Qualifications

• Friendly and professional communication skills.
• Ability to interact positively with people from a variety of backgrounds.
• Basic telephone and office skills.
• Dependable, organized, and attentive to detail.
• Previous customer service or administrative experience is helpful but not required.
• A commitment to confidentiality and professionalism.

Benefits

• Make a meaningful contribution to the East Moline community.
• Gain experience working in a municipal government environment.
• Develop customer service and administrative skills.
• Build connections with local leaders and community members.
• Support the City's mission of providing responsive and high-quality service to residents.

Environment

Work is performed primarily in a standard office setting.

Physical Requirements

• Sufficient physical ability and mobility to work in an office setting.
• Ability to stand or sit for prolonged periods of time.
• Occasionally stoop, bend, kneel, crouch, reach, and twist.
• Lift, carry, push, and/or pull light to moderate amounts of weight.
• Operate office equipment requiring repetitive hand movement and fine coordination, including use of a computer keyboard.
• Travel to other locations using various modes of transportation.
• Verbally communicate to exchange information.