Voluntary Benefits Client Relationship Management

About the role

Mercer’s Voluntary Benefits Practice is seeking a consultant with strong leadership skills who works independently and has excellent client communication & management. This is a hybrid role requiring at least three days a week in the office.

Responsibilities

• Maintain and expand a large to mid-sized book of business containing larger or nuanced accounts across various industries or specialties and may contribute to the sales work for complex, high-priority accounts owned by senior colleagues
• Develop the sales and retention strategy for client accounts leveraging an in-depth understanding of client needs, market trends and product and service offerings
• Conduct robust client analyses to create customized product and solution recommendations
• Address escalated issues in a timely and effecting manner and works to ensure relationships are in a positive standing and delivering on promised timelines and deliverables
• Actively engage and nourish relationships and professional networks within client organizations
• Attend and participate in industry events and conferences to build up a strong professional network, maintain proximity to the relevant market and represent the company

Requirements

• Bachelor’s Degree required
• Voluntary Benefits subject matter experience required
• Strong voluntary benefits product, process and market knowledge (to include but not be limited to supplemental health, ID Theft Protection, Legal, Auto/Home, Discount, Purchasing Programs, Discount, Pet Insurance, Life with LTC)
• 5+ years’ experience as a Consultant with background in Client Management (Large Clients) or Sales (Large Clients)
• Strong financial and business acumen
• Ability to work in a fast-paced environment, successfully manage multiple and conflicting priorities to meet or exceed deadlines
• Current Life/Health License or ability to obtain within 6 months of hire
• Strong collaboration and team focused skills (relationship building and fostering with Mercer Health & Benefits and Voluntary Benefits colleagues)

Qualifications

• Demonstrated success working with C-Suite Executives
• Demonstrated success in expanding and retaining client relationships
• Ability to support Large Market Clients

Skills

• Strong leadership skills
• Excellent client communication & management
• Strong voluntary benefits product, process and market knowledge
• Financial and business acumen
• Collaboration and team focused skills

Benefits

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• We provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Pay

• The applicable base salary range for this role is $119,000 to $237,500.
• Base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements.
• Decisions will be determined on a case-by-case basis.

Schedule

• This is a hybrid role requiring at least three days a week in the office.