Voice Project Manager (Hosted & PBX Exp) - Remote

This is an exempt, hybrid role in the Project Management, Voice Department reporting directly to the Director of Project Management. Preferred location is field/remote.

About the Role

The Project Manager develops engaging relationships with key voice client projects and coordinates the efforts of team members and third-party contractors or consultants to deliver high-quality projects according to plans. Functions as a subject-matter expert and advisor to collaborate with, mentor, and support team members.

Responsibilities

• Work in collaboration with a variety of teams to create long- and short-term project plans to complete on time and within budget, including establishing schedules, targeting milestones, and setting expectations.
• Work independently to ensure implementations are rolled out with careful due diligence, focusing on quality to prevent network failure or re-work.
• Delegate tasks on the project to employees best positioned to complete them.
• Make recommendations and effective decisions when presented with multiple options for progressing with a voice project.
• Serve as a point of contact for teams when multiple units are assigned to the same project to set expectations for team synergy.
• Track project status, periodically generate management reports, and attend meetings to coordinate project plans.
• Perform quality control throughout project development to maintain expected standards.
• Adjust schedules and targets as needs or financing for the project change.

Requirements

• Bachelor’s degree from an accredited university in computer science, information technology, network engineering, management, or a related field (preferred).
• Minimum of five years of customer-facing work experience as a project manager in the information technology sector, focused on voice technology.
• Experience in the hospitality industry is a plus.
• Project Management Professional (PMP) and/or Projects in Controlled Environments (PRINCE2) certification is a plus.
• Discipline in change control, budget management, and on-time delivery performance; ability to prioritize and optimize results across workload and projects.
• Demonstrated solid understanding of voice network concepts and connectivity; data networking concepts highly desirable.
• Intermediate knowledge of data networks, hosted and PBX voice applications.
• Dedication and commitment to timely and effective problem resolution.
• Mitel experience is preferred.
• Ability to assume responsibility and ownership for work performed.
• Ability to provide technical support for co-workers, customers, and vendors.
• Ability to work independently and in a fast-paced environment while handling multiple tasks concurrently.
• Customer service-oriented with strong interpersonal skills; able to respond promptly to client needs and resolve issues.
• High attention to detail, proactive, organized, reliable, and process-focused with the ability to multitask in a dynamic environment.
• Excellent written and verbal communication skills in English, with a customer service focus.
• Willingness to share knowledge with team members, superiors, and users.
• Strong interest in technical products and solutions; high learning agility.
• Ability to work effectively as a team member in a high-volume work environment with a high level of detail and conscientiousness.
• Intermediate-level PC skills with proficiency in Windows OS and Microsoft applications (Excel, Word, Outlook, SharePoint, Teams, Project).
• Authorized to work in the United States without sponsorship.

Benefits

• Medical and prescription options, dental, orthodontics, and vision plans.
• Rich HSA company-funded options and flexible spending accounts.
• 100% company-paid premiums for short-term disability, life, and accidental death and dismemberment insurance.
• Supplemental insurance plan options.
• 401(k) profit-sharing retirement plan.
• Flexible paid time off after 60 days of employment.
• Paid holidays (per employee handbook).
• Great workplace culture embodying company values.