Voice Product Manager

About the role

The ideal candidate is a 0-1 visionary who is passionate about using AI in building new product offerings that meaningfully reduce toil and make logistics better. Our team is making Augie's voice product world-class — call experience quality (latency, naturalness, interruption handling, voice selection) and seamless workflows.

Responsibilities

• Drive roadmap for call experience: voice quality, latency budgets, interruption/turn-taking, prompt composability, evals
• Own the voice workflow portfolio (POD, T&T, Carrier Selection) and prioritize new ones based on customer/FDE signal
• Partner with infra (Twilio, ElevenLabs) and internal eng on reliability, sub-accounts, telephony foundations
• Define what "good" looks like for calls — call evals, in-call transcripts, portal metrics — and use that data to drive the roadmap
• Spend real time in the product: listen to live calls and recordings, ride along with FDEs, find failure modes before customers do. Use that knowledge to build the product vision.
• Write detailed product requirements, narratives, and technical specifications
• Spearhead the development and implementation of AI-driven agents for the logistics world by working closely with engineering, product design, and data science teams
• Define the path from one-off voice agent builds to a repeatable system. That may mean better authoring tools, reusable components, or self-serve flows — you'll figure out the right shape with eng.

Requirements

• Have 6+ years of product management or related industry experience, previous experience with a voice product is a huge plus
• Hands-on builder energy — comfortable hacking together prototypes, running prompt/eval loops, writing scripts to dig through call data etc.
• Obtained a bachelor's degree in Computer Science, Engineering, Information Systems, Analytics, Mathematics, Physics, Applied Sciences, or a related field
• Proven experience working in a technical environment with cross-functional teams to drive product vision, define requirements, and guide the team through key milestones
• Showcase strong leadership, organizational, and execution skills, along with proven communication abilities
• Insatiable curiosity, undying passion, and ownership to take on hard real-world problems

Qualifications

• Bonus Points For Experience building AI agentic applications
• Experience with Open AI, Anthropic, Llama, and other leading LLMs and Cartesia, Eleven Labs voice models
• Master’s further education or experience in engineering or computer science
• Prior experience in Logistics, Freight brokerage, Shipping, and Warehouse technologies
• Machine learning, operations research and optimization, developing large software systems, logistics & fulfillment industry, pricing algorithms, shipping technology

Skills

• Strong problem-solving and analytical skills
• Excellent communication and collaboration skills
• Ability to work independently and as part of a team
• Experience with Node.js, TypeScript, MySQL, React, Redux, AWS, and other relevant technologies

Benefits

• Equal Opportunity Employer
• Compliance with federal, state, and local laws regarding equal employment opportunity and reasonable accommodation
• Augment complies with fair-chance / ban-the-box laws

Pay

TBD

Schedule

TBD