Voice GTM Manager

About the role

The Voice GTM Manager is a regional growth and commercial enablement role focused on accelerating Voice revenue in North America through strategic execution, sales partnership, and market expertise.

Responsibilities

• Build and execute regional Voice growth plans for North America.
• Identify whitespace opportunities across enterprise customers, digital platforms, and key verticals.
• Identify ideal customer portfolio and map feature gaps comparing to market.
• Drive Voice adoption through clear commercial action and market focus.
• Drive initiatives that improve revenue, profitability, and regional traction.
• Partner with regional sales teams to drive strategic opportunities and improve win rates.
• Provide commercial guidance and customer-facing support throughout the sales cycle.
• Accelerate deal velocity through strong Voice positioning and enablement.
• Lead commercial and solution conversations around key Voice use cases such as number masking, SIP trunking, inbound and outbound routing, and Voice messaging.
• Act as the regional point of coordination for Voice growth priorities, aligning sales, product, operations, and leadership around market opportunities and execution plans.
• Serve as the regional Voice subject matter expert, advising sales teams and customers on coverage, pricing and regulation to improve solution fit, commercial outcomes, and customer experience.
• Maintain strong knowledge of North America Voice market dynamics and customer needs.
• Capture market feedback and structured insights to help shape regional GTM strategy and product direction.
• Drive best practices that improve Voice performance, onboarding, and delivery experience.
• Work closely with Product Management, Global GTM, and regional leadership.
• Drive pipeline movement and monetization efforts.
• Partner cross-functionally to translate strategy into executable regional plans.
• Contribute to operational improvements that strengthen customer experience and commercial outcomes.

Requirements

You bring a strong commercial background in sales, GTM, business development, product commercialization, or solutions roles. You bring experience in Voice, telecom, CPaaS, or related communications products. You are customer-facing, confident in conversations, and strong at presenting and influencing. You understand how to turn strategy into execution and commercial results. You are analytical and proactive, with the ability to work cross-functionally and turn market insight into executable commercial action. You have experience in North America markets. You are open to travel within the U.S. as needed.

Qualifications

• Nice To Have Qualifications: Experience with deliverability, routing, or pricing models; Knowledge of CLI rules, emergency routing, or other Voice compliance topics; Experience with WebRTC, Voice bots, OTT Voice, or AI-driven quality improvements; Background in enterprise sales, solutions sales, or channel/partner GTM.

Benefits

• Annual base salary range: $140,000-$180,000 USD.
• Performance-driven bonuses.
• Regular reviews to support your growth and recognize your contributions.
• Flexible work arrangements.
• ESOP (Employee Stock Ownership Plan).
• Time off when you need it.
• Special leave days for life’s big moments.
• Paid parental leave.
• Participation in employee share ownership plan (ESOP).
• Fourteen (14) paid holidays annually.