Voice Engineer Position

This is a 1-year contract assignment with 25% remote work and 75% on-site in Albany, NY. The role is 37.5 hours per week at an hourly rate of $65.00.

About the Role

This position is a Voice Engineer role, not a traditional Project Manager role. The direct customers are internal employees, ensuring they have the correct tools, infrastructure, and network to perform their jobs. The client heavily invests in cloud platforms and has transitioned to Webex calling, supporting all telecom services. There is no people-management component to this role.

A typical week may include bi-weekly or weekly travel to NYC to support tasks such as racking and stacking cables, configuring equipment with manufacturer support teams, and refreshing network equipment in offices. You will also handle support requests related to network performance and issues, and work with the cloud architecture team to ensure adherence to network best practices.

The department uses industry-standard datacenter and client-edge computer network equipment to provide services to all computing resources. This position directly supports all computer network local- and wide-area connectivity delivering services to employees, applications, and external partners. A laptop will be provided by the client, and the contractor must have access to reliable high-speed internet.

Responsibilities

• Manage LAN/SDWAN and Voice services across the enterprise.
• Develop, support, and maintain voice services to meet the needs of NYSERDA teams.
• Provide leadership training to IT support staff for voice MADC tasks.
• Assure that support and maintenance contracts for software and hardware are current.
• Design, implement, and document IP network architecture and services.
• Schedule and handle off-hours support and outages; leverage CMDB for change management.
• Receive and respond to incoming calls, pages, and/or emails regarding IT infrastructure problems.
• Operate tools, components, and peripheral accessories.
• Follow change management policies and escalate outage situations to appropriate IT management.
• Document all network changes graphically and through the change management database (CMDB).
• Work with server administrators at various cloud-based facilities to coordinate network services.
• Perform other duties as assigned that contribute to the key outcomes of the IT Operations team.

Requirements

• Expert-level knowledge of Cisco and Cisco Meraki cloud platform, and network services that ride on top of those (DHCP, DNS, etc.).
• Familiarity with Webex calling and management of cloud-based calling services.
• Experience with LAN, WAN, SDWAN.
• Experience working in physical buildings/networks and cloud-based facilities to coordinate network services.
• Expert-level technical knowledge of network services (DHCP, DNS, etc.).
• Ability to travel within New York State to perform physical work on network and voice infrastructure.
• Expert-level experience managing vendor relationships and vendor oversight.
• Demonstrated problem-solving ability, an entrepreneurial edge, resourcefulness, adaptability, and an instinct for surfacing value and pragmatic solutions.
• Skill in managing multiple diverse activities simultaneously, delivering on commitments, and operating with speed, accuracy, and strong judgment.
• Puts the team first; a track record and natural predisposition toward investing in the success of colleagues.
• Relentless work ethic and resolute integrity.
• Able to learn new information quickly and adjust to changing priorities.
• Able to work independently and handle sensitive information in a professional, confidential manner.
• Effective organizational, time management, and communication skills.
• Courteous professional with the ability to get along with others.

Qualifications

• Trained and experienced with Cisco and Extreme network equipment and the tools used to support those network environments.
• Directly responsible for designing, installing, and maintaining computer networks in new-construction spaces and supporting organizational growth.
• Expert-level knowledge of Cisco network and voice products.

Preferred Qualifications

• Bachelor of Science in Computer Science or an Associate’s Degree plus 1-2 years of relevant work experience.

Skills

• LAN, WAN, SDWAN, Internet connectivity
• Cisco Catalyst IOS
• Silverpeak/Aruba/HPe and the Cisco Meraki cloud platform