Vogele Applications Specialist

WIRTGEN AMERICA is a member of the WIRTGEN GROUP and a John Deere Company, specializing in the sales and service of road construction equipment and mining machinery under the brands WIRTGEN, VÖGELE, HAMM, and KLEEMANN. We build our company with people who align with our values and culture, maintaining a “Close to Our Customer” mindset through cohesive, solution-oriented teamwork.

About the role

The Application Specialist’s primary role is to provide support for applications and cutting-edge technologies used in all paver product lines.

Responsibilities

• Assure machines and components adhere to the company quality program by performing reviews, inspections, and audits, and recommending corrective actions.
• Support dealerships and customers to ensure desired results are achieved.
• Monitor, develop, and share new techniques to reduce losses and improve quality.
• Recommend product changes to improve cost, delivery, and quality for the customer.
• Produce competitive analysis materials comparing products with key competitors.
• Work closely with Area Sales Managers to find technical solutions for customer-specific needs, including professional demonstrations, job site solutions, and competitive comparisons.
• Collaborate with the service department on technical service issues.
• Work with the Sales VP on sales-related issues.
• Improve the sales customer database to better understand and analyze North American markets.
• Travel to customer and dealer locations (50%-70% travel); must be able to travel internationally to Canada for customer support and to Germany for educational courses at Wirtgen factories.
• Install new or modified equipment and software at customers’ facilities to ensure full functionality.
• Perform software updates and field campaigns on machines at dealer locations when needed.
• Provide a communication link between the dealer and company to ensure effective service and support.
• Offer on-site technical assistance.
• Analyze, review, and inspect findings to determine the source of problems and recommend changes, repairs, or other corrective actions.

Requirements

• Bachelor’s degree from a four-year college or university; or 4-5 years of related experience and/or training; or equivalent combination of education and experience.
• Experience using formal and semi-formal teaching methods to deliver new and technical information effectively.
• Experience with telematic systems; WITOS and WIDIAG preferred.

Skills

• Strong interpersonal, technical, and customer service skills.
• Ability to logically identify and efficiently resolve issues.
• Ability to maintain strong team relationships and build morale.

Physical Demands

• Frequently required to stand, walk, and talk or hear.
• Occasionally required to sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
• Must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required include close vision, distance vision, depth perception, and the ability to adjust focus.

Work Environment

• Frequently exposed to moving mechanical parts and outside weather conditions.
• Occasionally exposed to high, precarious places; fumes or airborne particles; risk of electrical shock; and vibration.
• The noise level in the work environment is usually loud.