Vocational Rehabilitation (VR) Specialist III

About the role

The Rehabilitation Specialist III plays a crucial role in supporting the counseling and administrative staff at ServiceSource, an organization dedicated to driving innovation and strengthening communities.

Responsibilities

• Perform typing, filing, record keeping, copying, and other clerical assignments as assigned.
• Support Accounts Payable; complete and submit forms for payments, complete all travel requests and travel reimbursement in a timely and accurate manner, complete timesheets in a timely and accurate manner.
• Submit expenses within the month that they incurred.
• Manage the Client Service Authorization Process including preparing, initiating, reconciling and paying Department of Vocational Rehabilitation (DVR) invoices for payment.
• Generate Rehabilitation Information Management System (RIMS) reports, either, for example, Outstanding Authorization Report, Annual Review Report, or other performance reports as requested by the Director or his/her designee.
• Affords training to other Rehabilitation Specialists if needed.
• Covers other workloads with the support of the other Rehabilitation Specialists in the unit when staff are out.
• Interacts with consumers at the discretion/direction of the Vocational Rehabilitation Counselor (VRC) or Administration, to assist consumers with their rehabilitation programs. May maintain contact with customers and document in case file.
• Aids in the scheduling of appointments for consumers, which may include follow up calls to vendor providers or consumers.
• Maintains inventory of office supplies and equipment.
• Prepares order forms for supplies and equipment.
• Collects outgoing mail and prepares for postal service, courier, or overnight service.
• Communicates with community partners and/or employers to expedite services for consumers.
• Maintain professional working relationships with management, coworkers, staff and the general public.

Qualifications

• Education: Associate Degree (AA/AS) in business, accounting, social service or related field preferred.
• Experience: Required - High school diploma or General Educational Development (GED) plus two (2) years work-related experience may substitute for an associate degree.
• License: Valid driver’s license and/or access to reliable transportation to perform work-related travel required.

Additional Responsibilities

• Maintain inventory of office supplies and equipment.
• Prepare order forms for supplies and equipment.
• Collect outgoing mail and prepare for postal service, courier, or overnight service.
• Interact with consumers at the discretion of the VRC or Administrative Staff, to assist consumers with their rehabilitation needs.
• Aid in the scheduling of appointments for consumers, which may include follow up calls to vendor providers or consumers.
• Aid in the orientation process in office or virtually.
• Provide information to community entities and participate in community events, such as job or transition fairs.
• Communicate with community partners and/or employers to expedite services for consumers.

Physical Demands

• Regularly required to stand; reach with hands and arms; talk or hear.
• Occasionally required to walk and sit.
• May occasionally lift or move products and supplies, up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Work Environment

• The noise level in the work environment is usually quiet.

What We Offer

• Health coverage for you and your family through Medical, Dental, and Vision plans.
• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.
• A generous paid time-off program in which the benefits increase based on your tenure with the company.

Equal Employment Opportunity

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person’s race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class.

PAY TRANSPARENCY POLICY

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.