VOCATIONAL REHABILITATION COUNSELOR - MASTERS - 08252026- 80182

Location: Memphis, TN – Department of Human Services, Shelby County. This is a hybrid, full-time position requiring a criminal background check.

Pay

$4,057.00 - $5,078.00 monthly ($48,684.00 - $60,936.00 annually).

Qualifications

• Master’s degree in Rehabilitation Counseling, or
• Master’s or doctoral degree in a related field (rehabilitation, counseling, disability, therapy, health, employment, wellness, or human development) and within 90 days of hire:
  • Submit an educational plan for approval and apply for admission to an accredited university for enrollment in the following courses (to be completed within 36 months at the employee’s expense):
    • Professional Orientation & Ethics in Rehabilitation Counseling
    • Medical & Psychosocial Aspects of Disabilities
    • Theories & Techniques of Counseling
  • or submit a request for a pre-review to the Commission on Rehabilitation Counselor Certification (CRCC) at the employee’s expense, resulting in confirmation of eligibility to test for the Certified Rehab Counselor Certification, and provide official CRCC notification
  • or hold an active Certified Rehab Counselor Certification from the CRCC
• Complete a criminal history disclosure form and agree to release all criminal records to the appointing authority
• Supply a fingerprint sample for a TBI-based criminal history records check
• Possess a valid motor vehicle operator’s license at the time of appointment (required for some positions)
• Provide a transcript at the time of application verifying degree and courses completed

Responsibilities

• Collect medical and psychological information to determine customer eligibility for services
• Monitor local labor market trends to facilitate effective job placement and maximize employment outcomes
• Conduct assessments to evaluate customer skills, abilities, occupational interests, and goals
• Review assessment data to identify appropriate goals and direct customers toward suitable employment opportunities
• Use counseling and guidance to interpret and explain medical, psychological, and vocational information to customers, empowering them to make informed decisions
• Collaborate with customers to develop and implement personalized rehabilitation and employment plans aligned with their vocational goals
• Evaluate customer progress and employment readiness, amending plans as needed to ensure successful outcomes
• Arrange appointments, training sessions, and assessments to facilitate customer participation in vocational programs
• Request authorizations for services and ensure vendors receive payment
• Investigate complaints to resolve customer and employer concerns
• Document customer data, process case expenditures, and monitor case progress in case management systems
• Educate employers and the public on rehabilitation services and the employment of individuals with disabilities, promoting qualified applicants to employers
• Cultivate professional relationships with internal staff, vendors, school systems, agencies, institutions, employers, and community organizations to identify potential applicants, available resources, and promote rehabilitation services

Skills

• Competencies: Decision Quality, Resourcefulness, Communicates Effectively, Instills Trust, Situational Adaptability
• Knowledges: Customer and Personal Service
• Skills: Active Learning and Listening, Complex Problem Solving, Critical Thinking, Judgment and Decision Making, Time Management
• Abilities: Deductive Reasoning, Inductive Reasoning, Problem Sensitivity, Originality
• Tools & Equipment: General Office Equipment, Computer/Laptop/Tablet, Multifunction Printer (print/copy/scan/fax), Cell Phone