Vocational Coordinator

About the role

At employU, our culture is EPIC. It’s not just a buzzword; it’s how we show up every day for our team and the community we serve. We empower individuals within the disability community with the knowledge, connections, and confidence required to achieve independence by establishing a sustainable career. This Vocational Coordinator role is a leadership position that bridges the gap between the Area Manager and frontline employment staff, focusing on team leadership, growth, and service quality.

A flexible schedule, paid weekly, working in the community, making a difference, and maintaining work/life balance—this is what you can expect working at employU. As we continue to expand, there are always opportunities for career advancement.

Watch this video for a glimpse into the employU atmosphere: https://youtu.be/K6Hf9jusJlA.

Responsibilities

• Team Leadership & Accountability
  • Coach Employment Specialists and Job Coaches on activity, follow-through, and quality of service.
  • Hold team members accountable to the expected service model and performance standards.
  • Monitor staff performance and address concerns proactively.
  • Train new team members until they are able to work independently.
  • Run weekly accountability meetings with staff and follow up on issues early.
• Growth & Development
  • Support recruiting efforts to build out the local team, including Employment Specialists and Job Coaches.
  • Lead outreach and referral-building activities to grow caseload volume within the assigned area.
  • Help launch new services or programs as assigned by leadership.
  • Partner with the Area Manager to build a stable, high-performing pod over time.
  • Monitor service quality and ensure compliance with the employU service model.
  • Proactively identify and resolve operational and performance concerns.
• Direct Service (Early-Stage Caseload)
  • May carry a personal caseload while the pod is still being built; this is temporary by design.
  • Transition out of direct caseload responsibilities as the pod reaches full staffing capacity, shifting focus to coaching and management.
  • Ensure caseload activities meet organizational and funding-source standards while the caseload is active.
• Administrative Duties
  • Ensure timely and accurate completion of case notes, billing, and required documentation for any personal caseload.
  • Monitor and evaluate pod performance, tracking progress toward net-revenue-per-ES targets.
  • Prepare and communicate updates on pod performance to the Area Manager.
  • Complete other related tasks as directed.

Requirements

• Education: Bachelor's degree in Human Services, Rehabilitation, Psychology, Social Work, Business, or a related field required.
• Experience: Prior experience in employment services, vocational rehabilitation, job coaching, or a related human-services field preferred. Prior supervisory, coaching, or team-lead experience preferred.
• Skills & Abilities:
  • Leadership, coaching, and team development
  • Strong communication and interpersonal skills
  • Organizational and time management skills
  • Business acumen and accountability
  • Proficiency in Microsoft Office Suite and web-based case management/CRM systems
• Other Requirements:
  • Strong knowledge of vocational rehabilitation, employment services, or workforce development preferred.
  • Ability to work effectively with diverse populations, including individuals with disabilities.
  • Ability to pass a level 2 background check.
  • Must have reliable transportation, a valid driver's license, auto registration, and auto insurance with minimum coverage of bodily injury $50,000 per person / $100,000 per accident.
  • Confidentiality and the ability to manage multiple priorities and deadlines is required.

Physical Demands and Working Environment

These conditions are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Environment: Field and office environment.
• Physical: Standing, walking, reaching, and prolonged periods sitting while driving and working on a computer. Must be able to lift up to 25 pounds as needed.
• Vision: See within the normal visual range with or without correction; vision sufficient to read computer screens and printed documents.
• Hearing: Hear within the normal audio range with or without correction.
• Supervision: Supervises Employment Specialists and Job Coaches within the assigned pod.
• Travel: Local travel required within the assigned area.

Benefits

Full-time employees are offered:

• Health Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Life Insurance
• Pet Insurance
• Employee Assistance Program (EAP)
• 401(k) Plan
• Paid Time Off
• Paid Holidays
• Bonus Potential (eligible positions)
• Flexible work schedule for exceptional work/life balance

Part-time employees may be offered:

• Dental Insurance
• Vision Insurance
• Pet Insurance
• 401(k) Plan
• Paid Time Off
• Paid Holidays
• Basic Life Insurance
• Employee Assistance Program (EAP)
• Flexible work schedule for exceptional work/life balance