Vital Records Request Team Member

About the role

As our Request Team Member, you will help individuals obtain vital records by guiding them through the request process and providing the appropriate forms and documentation. You will process requests for certified copies of birth, death, and fetal death records that are submitted in person, by mail, or through the division’s online application system. In this role, you will communicate with a wide variety of people across multiple platforms while providing professional and responsive customer service.

Responsibilities

• Answer incoming phone calls, direct callers to the appropriate staff member, and assist with records requests.
• Process web rush orders, coordinate shipping through FedEx or UPS, and handle returned or undeliverable mail requests.
• Review incoming mail to determine routing, verify that required documentation and fees are included, and use the Vital Records Index receipting system to track mail requests accurately.

Requirements

• Prioritize tasks and transition between responsibilities efficiently.
• Maintain a strong attention to detail and a willingness to continue developing your skills.
• Work in a fast-paced and steady workflow where the work is repetitive but engaging.
• Communicate with the public and adapt your communication style to meet the needs of each individual while delivering excellent customer service.
• Work closely with team members and provide support with search requests, receipting, and scanning when needed.

Qualifications

• A high school diploma or equivalent (GED)

Benefits

In addition to the exceptional health insurance and retirement benefits, HHS values continued learning and career enhancement. Therefore, we offer varying continuing education formats, including in-person and online, as well as tuition reimbursement.

Total Rewards

The State of North Dakota is committed to providing team members with a strong and competitive rewards package that support you, your health and your family.

About HHS

ND HHS strives to make North Dakota the healthiest state in the nation by reinforcing the foundations of well-being: physical, economic, and behavioral. The keys to success are the 2800 committed, team members who are guided by a simple but powerful belief: when we lead with light, we create systems and services rooted in hope, clarity, and possibility. Their work is supported with more than $6 billion in funding from nearly 400 different federal, state, and special sources.

About Team ND

"Far and away the best prize life offers is the chance to work hard at work worth doing." - Theodore Roosevelt

More than 7,500 talented, hard-working people across sixty-three agencies have come together as Team North Dakota. At Team ND, we are driven to succeed through gratitude, humility, curiosity and courage. Our purpose is to empower people, improve lives, and inspire success. Join us in being legendary.

Application Procedures

• Your resume must clearly show the months and years of employment for each position listed.
• This information is required to accurately calculate your qualifying experience and determine whether you meet the minimum qualifications of the position.
• Resumes that do not include sufficient employment date may not be able to be fully evaluated.

Contact Information

• To apply, contact recruiter@nd.gov or (701) 328-3290.
• To learn more about the position or if you need an accommodation, contact Darin Meschke at DMeschke@nd.gov or at (701) 328-3282.

EEO Statement

The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex (including sexual orientation and gender identity), genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.