Visual Specialist (New York)

About the role

The Visual Specialist position leads the visual efforts in the store (maintenance, merchandising and merchandise processing) conveying our organized brand clearly to our customers. This position understands sales goals and is accountable for partnering with the store team to reach these goals while understanding the direct impact visual presentation has on the sales success of the store.

What We Stand For

Established in 1978, The Container Store has grown to be the leading specialty retailer of storage and organization products in the United States and the only national retailer solely devoted to the category. We provide creative, multifunctional, customizable storage and organization solutions that help our customers save time, save space and improve the quality of their lives. We foster a culture built around our Foundation Principles, which define how we approach our relationships with our employees, vendors, customers and communities and influence every aspect of our business.

Responsibilities

• Leads and executes consistent daily product maintenance routines in the store.
• Directs, leads and executes the setup of campaigns in support of all marketing initiatives and product presentation according to Merchandising Department direction.
• Executes all new product introductions from a visual presentation perspective and ensures that they are placed per direction in a timely manner.
• Leads the P.A.C.E program for processing merchandise (late evenings and early mornings) according to guidelines, including overseeing how products are received on a truck, processed and merchandised.
• Partners with the Operations Manager and Inventory Specialists to maintain and educate the staff on stockroom organization.
• Trains all staff members on the guidelines for and importance of daily routine maintenance, merchandising guidelines and merchandise processing.
• Ensures visual presentation in the store is reflective of our brand, including straightening, down‑stocking, signage accuracy, prop samples and dusting/cleaning.
• Remains informed and involved in all areas of visual presentation (maintenance, merchandise processing and merchandising) through daily communication with all specialists working in the store.
• Actively works to improve product knowledge and shares information with customers and the store team.
• Provides regular feedback to the General Manager and Store Managers related to training, follow‑up and coaching opportunities during a daily touch‑base meeting.
• Demonstrates a strong understanding of and actively supports inventory accuracy.
• Checks email at least two times per shift and ensures staff is also committed to timely communication.
• Drives initiatives, motivates and inspires enthusiastic and productive behavior to provide exceptional service and meet or exceed company goals.
• Engages with customers to solve their organizational challenges.
• Is accountable for achieving sales goals in partnership with the store team.

Qualifications

• College degree preferred.
• 2–5 years merchandising experience preferred.
• Strong computer skills.
• Understands retail is an ever‑changing industry and requires flexibility in scheduling.
• Must be at least 18 years of age.

The Container Store promotes a smoke‑free, drug‑free environment and is an Equal Opportunity Employer complying with the Americans with Disabilities Act.

Benefits

• Competitive health, dental, and vision plans.
• 401(k) retirement savings plan with optional investment guidance through Fidelity.
• “1equals3” website for easy access to benefits information and company updates.
• Competitive sick pay and PTO plan.
• Basic life insurance, disability insurance options, accident insurance, critical illness insurance, hospital indemnity insurance, and flexible spending accounts (FSAs).
• Family‑focused support: parental leave policies, adoption and surrogacy assistance, and fertility & maternity support program.
• Work‑life balance boosters: paid holidays, gym membership discounts, and qualified transportation benefits program.
• Generous employee discount on merchandise, custom spaces, services, gift cards, and pet insurance.
• Recognition programs including service awards, retirement gifts, and daily contribution acknowledgments.
• Employee Resource and Affinity Groups to promote diversity, community involvement, and cultural celebration.
• A fun, collaborative work environment that encourages learning, growth, and making a real difference.

Pay

Rewarding pay to recognize the value you bring to the team: starting at $22.00 an hour, up to $24.00 an hour.