Visual Merchandising Supervisor

About the Role

Ana Luisa is seeking a poised and highly detail-oriented Floor Lead, Merchandising to serve as a key steward of the in-store experience. In close partnership with store leadership, this role shapes the visual and client journey on the sales floor—ensuring every interaction, display, and moment reflects the brand’s elevated aesthetic and service philosophy.

Responsibilities

• Client Experience & Sales Leadership
  • Embody and set the standard for a refined, intuitive, and deeply personalized client experience
  • Lead with presence on the sales floor, inspiring the team to exceed performance goals while delivering exceptional service
  • Translate KPIs and business objectives into clear, actionable direction for the team
  • Curate thoughtful product recommendations that reflect both client individuality and brand sensibility
• Clienteling & Brand Expression
  • Cultivate enduring client relationships through a bespoke, high-touch approach
  • Partner with leadership to host and execute elevated in-store events that strengthen brand affinity and community
  • Act as a voice of the client, offering insights that inform and refine the overall experience
  • Deliver signature services, including custom and permanent jewelry, with precision and artistry
• Visual Merchandising & Operational Excellence
  • Own the execution of all in-store merchandising, creating a visually cohesive and compelling environment aligned with brand direction
  • Lead floorset installations with meticulous attention to detail and timing
  • Elevate team understanding of product storytelling, styling, and new collections
  • Ensure operational rigor through accurate inventory management, shipment oversight, and seamless daily execution

Requirements

• Experience in retail leadership, ideally within jewelry or luxury environments
• A nuanced understanding of client experience and elevated service standards
• Strong commercial acumen paired with an intuitive, brand-led mindset
• Polished communication and leadership presence
• Familiarity with Shopify and Google Workspace
• Flexibility to support the needs of the business

Location

Spring Street, Soho

Pay

$26–$29/hour, based on experience, skills, and qualifications.

Benefits

• Comprehensive medical, dental, and vision coverage
• Generous paid time off and floating holidays
• Exclusive employee discount and welcome gift