Visual Merchandising Associate

About the role

As a Visual Merchandising Associate, you will play a vital role in maintaining an efficient stockroom and supporting visual standards of the sales floor. Reporting to the Assistant Store Leader, Visual, you’ll ensure timely customer order fulfillment, accurate inventory management, and well-presented store displays. You will collaborate with the store team to uphold company policies, foster an inclusive environment, and maintain safety, while learning and utilizing all relevant systems to support operational routines, pricing, and promotions. A positive attitude, enthusiasm, and strong multitasking skills are essential for success in this fast-paced role.

Responsibilities

• Process all incoming and outgoing packages, including customer curbside pick-up orders, ship from store, and buy online pickup in store, in a timely manner
• Assist in preparing the stockroom for inventory and perform assigned inventory duties
• Perform prompt and accurate stock checks, while maintaining an organized and efficient stockroom
• Execute and maintain the visual merchandising standards of the sales floor to engage customers and associates with the product
• Assist with ensuring product and displays on the sales floor are stocked appropriately and available for customers to purchase
• Demonstrate excellent service and company standards in selling, customer service, visual merchandising, and teamwork
• Greet and receive customers in a welcoming manner, respond to customer questions, process payments, and involve higher-level management as appropriate
• Engage in, maintain, and support store safety standards and training
• Maintain an awareness of loss prevention, security, and safety following management guidelines
• Lead by example and support store management in holding self and others accountable for store profitability and operational excellence
• Drive sales through engagement of customers, suggestive selling, and sharing product knowledge and expertise
• Communicate applicable promotions, offers, loyalty programs, and other initiatives to customers
• Promote the brand by engaging customers in creative activities and demonstrations

Requirements

• Excellent interpersonal skills and ability to build rapport with customers and other associates
• General knowledge of office equipment, including computer and printer, Point of Sale (POS) system, AS400 system, company email system, company learning management system, telephone/intercom system, copier, fax machine, SKU and tagger guns, tape machine, small hand tools, ladders, step stools, hand truck/dolly, baler, calculator, and electronic two-way radio with earpiece
• Good reading and written language skills (English), strong communication skills, basic arithmetic, interpersonal skills, telephone presence, and data entry skills
• Ability to work in a flexible environment, shift quickly as business evolves, and focus on continuous learning
• Engage in, maintain, and support store safety standards and training
• Demonstrate creative problem-solving to maintain a solutions-oriented and teamwork focus

Qualifications

• Customer service experience preferred
• Retail experience preferred