Visual Merchandiser/Sales Advisor

About the role

I've had the joy of building Sézane alongside you - the first French fashion brand born online, rooted in quality, creativity, and intention. To tell the story of Sézane is to retrace more than 20 years of defining adventures and bold decisions: choosing to do things differently, choosing people, choosing to act, and above all, choosing to trust in one's convictions - even when that means rethinking what we thought we knew. Sézane is more than a fashion brand. It's a story of life - mine, yours, and all those who shape it every day. - Morgane Sezalory, Founder & CEO. To continue to co-construct the next chapter and beyond, we are looking for creative, organized and agile talents, who share our passion to perpetually improve all that can be. Care to imagine what comes next with us? We can't wait to hear from you! We are looking for a talented Visual Merchandiser Sales Advisor (full-time) to contribute to the next chapter in Sézane's journey. This position is based in Seaport in Boston, MA.

Responsibilities

• Be The Guardian Of The Store's Image: ensure that products are presented in line with Sézane's DNA and in accordance with merchandising guidelines; monitor and maintain the store's image while ensuring commercial viability; use the "Merch Checklist" to organize work and identify needs; have a fashion culture to be proactive; offer customers an inspiring shopping experience.
• Raise Awareness And Train Teams In VM: disseminate and circulate VM information (photos, merch sheets, focus, VM standards, etc.) through active communication; maintain active communication with managers to best meet their expectations.
• Oversee The Scenography Of The Appartements: be responsible for POS advertising and merchandising materials; ensure the store is well maintained in collaboration with the maintenance manager at headquarters; manage and monitor service providers (flowers, books, etc.); manage special projects and post-renovation reinstallations (window displays, product presentation updates, etc.).
• As a Sales Advisor (15 Hours/week): deliver a unique customer experience by making the customer the priority; embody the Sézane spirit and style through impeccable presentation; welcome customers with generosity and empathy; consider customers' personalities to identify desires; introduce them to the brand and its different worlds/products; be an ambassador for the brand's omnichannel approach (apartment and web); demonstrate curiosity and develop in-depth knowledge of the brand and products; be proactive in proposing specific actions to make the customer experience memorable and unique; handle customer complaints and dissatisfaction to satisfy and retain customers; be familiar with the CSR policy to respond to customers.
• Ensure That Operations Run Smoothly: apply Sézane policies, standards, and procedures; collect payments and comply with operational procedures; carry out specific processes (returns, exchanges, reservations); ensure proper inventory management.
• Be a Team Player: be a team player, participate in all related tasks; help create a positive and harmonious environment to foster group synergy; relay the brand's commitments.

Requirements

• Passionate about fashion, with a good understanding of trends, proactive, and possessing a strategic/commercial vision of products.
• Positive and creative, eager to share and develop skills in an agile and energetic environment.
• A team player who enjoys participating in all activities that contribute to the store's overall objectives.
• Proactive, adaptable, and able to motivate others by being approachable.

Benefits

• $24 per hour
• Competitive benefits package

Schedule

35 hours per week (20 hours/week Visual Merchandiser + 15 hours/week Sales Advisor)