Visual Manager - Flagship Windows

Job Overview

The Visual Manager - Flagship Windows conceptualizes, designs, and executes visually compelling window displays that attract customers, strengthen brand identity, and drive foot traffic and sales. The role blends creativity, strategic thinking, and hands-on execution to ensure all storefront presentations align with the brand’s vision and seasonal campaigns.

What You Will Do

• Design and execute innovative window displays that reflect current campaigns, promotions, and brand aesthetics.
• Partner with marketing, merchandising, retail, corporate partners, and flagship in-store teams to align visual storytelling with business objectives.
• Create display concepts, sketches, and mood boards for seasonal and promotional initiatives.
• Oversee the installation, upkeep, and refresh of window displays across store locations.
• Source props, materials, and décor elements while adhering to budget guidelines.
• Maintain consistent visual standards and brand presentation across all storefronts.
• Evaluate customer engagement and sales performance tied to window displays.
• Train, coach, and develop in-store visual teams on execution standards and best practices.
• Stay current on industry trends in visual merchandising and retail design.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Skills You Will Need

• Creative Direction & Visual Storytelling: Demonstrated ability to conceptualize and translate brand strategy, seasonal campaigns, and business objectives into compelling, visually engaging window displays that drive customer interest and foot traffic.
• Visual Design & Spatial Composition: Strong expertise in visual composition, spatial design, and aesthetic execution, ensuring window displays are impactful, balanced, and brand-aligned across flagship storefronts.
• Cross-Functional Collaboration: Ability to partner effectively with marketing, merchandising, retail, corporate partners, and in-store teams to align visual storytelling with broader business and promotional objectives.
• Design & Technical Proficiency: Proficiency in design and visualization tools (e.g., Adobe Creative Suite, SketchUp, or similar) to develop concepts, sketches, and mood boards that bring creative ideas to life.
• Project & Operational Management: Strong project management skills, including managing timelines, installations, refresh cycles, and multiple workstreams while meeting tight deadlines and seasonal demands.
• Budget & Resource Management: Ability to source props, materials, and décor elements within budget guidelines while delivering high-impact visual results.
• People & Talent Development: Demonstrated ability to train, coach, and develop in-store visual teams, reinforcing execution standards, best practices, and creative excellence.
• Adaptability & Problem Solving: Strong problem-solving skills with the flexibility to adjust designs and execution plans in response to changing priorities, constraints, or market conditions.

Who You Are

• Candidates with a bachelor’s degree or equivalent work experience in a related field are encouraged to apply.
• 5+ years of experience in visual merchandising, with a focus on window displays.
• This position requires heavy lifting, constant moving, remaining in a stationary position, and reaching with arms and hands.
• Involves remaining in a stationary position for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders.
• May involve reaching above eye level.
• Requires close vision, color vision, depth perception, and focus adjustment.
• Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
• Able to travel for multi-location oversight.

About Us

• This is a great time to join Macy’s!
• We offer a dynamic, inclusive environment with competitive pay and benefits.
• We provide comprehensive health and wellness coverage and a 401(k) match to invest in your future.
• We prioritize your well-being with paid time off and eight paid holidays.
• We grow your career with continuous learning and leadership development.
• We build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Additional Benefits

• Merchandise discounts
• Performance-based incentives/bonuses
• Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more.
• Eligibility requirements may apply based on location, job level, classification, and length of employment.