Visual Keyholder

As a Visual Keyholder, you play a pivotal role in shaping an exceptional in‑store customer journey. With a keen eye for aesthetics and a strong commercial mindset, you bring the brand’s vision to life—elevating the collection in a way that is both inspiring and aligned with business goals.

Responsibilities

• Deliver an excellent customer experience through expert styling advice, deep product knowledge, and a visually compelling store environment.
• Interpret sales data and customer insights to inform and execute the store’s visual direction.
• Design and install impactful window displays that reflect seasonal trends and brand identity.
• Style mannequins and create outfit combinations that inspire and influence customer purchasing decisions.
• Merchandise the shop floor in alignment with company guidelines to ensure a cohesive and commercial presentation.
• Support the sales team in daily store operations and contribute to a seamless customer experience.
• Set and maintain high visual merchandising standards, while training and mentoring team members to uphold consistency.
• Act as a brand ambassador, ensuring every visual element contributes to a memorable and engaging customer journey.

Qualifications

• Customer‑centric mindset with the ability to elevate in‑store experiences through visual storytelling and exceptional service.
• Skilled in executing brand visual guidelines, including window displays, mannequin styling, and in‑store presentation.
• Strong understanding of current fashion trends, silhouettes, and seasonal styling.
• Experience using KPIs, sales data, and customer feedback to inform visual merchandising decisions.
• Clear communication skills, genuine interest in people, and active listening.
• Adaptable and responsive to changing priorities and customer requests.
• Open to continuous learning and personal/professional growth.
• Comfortable working varied hours, including evenings, weekends, and holidays.

Pay

Compensation: $23.54 – $26.48 per hour.

Benefits

• 25% staff discount across all H&M Group brands (in‑store and online).
• Participation in the H&M Incentive Program (HIP).
• Dental & Vision plans.
• 401(k) retirement plan.
• Paid Time Off, including birthday.
• Health Savings Account (HSA).
• Life & Disability protection.
• Employee Assistance Program (EPA).
• Commuter benefits.
• Pet insurance.

Schedule

Full‑time position with a contract of 32–40 hours per week, including varied hours such as evenings, weekends, and holidays.

Inclusion & Diversity

H&M Group is committed to fostering inclusive, diverse, and equitable workplaces. The recruitment process considers all dimensions of diversity to ensure the workforce reflects the richness of the communities we serve.